As a remote-first services organization ourselves since 2013 we know a thing or two about how to successfully equip remote workers with the technology and processes needed to be productive.
The successful rollout of work-from-home company initiatives sometimes involves much more than just handing out laptops to your employees.
Successful company programs for remote workers ensure that every employee has the tools, resources, and solutions to be as productive, creative, and secure as possible, working from any location and on any device.
We have prepared a list of important remote worker tips that your IT department should consider. The guidance we recommend is based on Team Venti and Microsoft best practices and can be found as part of our Remote Worker QuickStart offerings.
All users who need to access company IT resources leverage their Active Directory credentials, synchronized with Azure Active Directory (Azure AD) for access using cloud-based controls.
Access controls and MFA
Use multifactor authentication to strengthen IT security and leverage capabilities like Azure Premium AD Conditional Access if you wish to control access by country or time of day, etc.
Remotely monitor and manage company-issued and BYOD devices via the use of Microsoft Endpoint Manager. This enables you to, among other things, see and monitor and manage your devices via the cloud, apply company policies and certificates, monitor and manage the health of the devices and more.
Microsoft productivity apps
Leverage Microsoft 365 and enable users to access resources and share files with Office apps across the web, mobile, and desktop, storing their content in the cloud by default, no matter if the device is running Windows, Mac OS, IOS or Android. Empower your workers to do real-time coauthoring and commenting in documents in the cloud, just as if they were all in the same room!
Collaboration and communication
Consider using Microsoft Teams for chat, meetings, VOIP calls, and collaboration from anywhere and any device. Leverage features like call recording (which now produce detailed meeting transcripts), video, desktop sharing and more, all in HD. Microsoft Teams blurs the physical distance between workers and allows for real-time collaboration and communications.
Speaking of communications, if your Office 365 plan includes Microsoft Teams, you already own the very best unified communications (UC) platform in the enterprise space! Consider extending or replacing your PBX/phone system with Microsoft Teams and let your workers be accessible via your company phone lines/auto attendant from anywhere and any device. Employees can use desk phones, speakerphones or headsets to ensure audio quality. If you have contact center agents, we can help you deploy and support advanced Microsoft Teams contact center services as well as company-wide call recording.
Access to company applications
If your remote workers need access to company line of business applications you can choose among options including VPN or Windows Virtual Desktop for a relatively rapid deployment. In addition, the Azure cloud introduces deployment and hosting models to offer you more options around flexibility, performance, scalability and security.
Depending on your requirements and situation, your deployment may call for specific network standards and demands. Software defined networks (SD-WAN) and managed firewalls are some of the options available to support specific situations regarding your network deployment considerations.
Training and end user adoption
The transition from the company office to the home office is not an easy one for all workers. Successful programs for remote workers include not only end user training, but also end user adoption. Some of the best practices we use at Team Venti include live employee training, dedicated help desk queues including web chat, voice and email communication. We also leverage on demand training videos featuring short task-based lessons for novice as well as advanced users of Microsoft Windows and Office 365 applications.
If your company is considering a remote worker or work from home program, do it right the first time by leveraging the list above or contact us for more information about our QuickStart and Managed Services offerings.