This article was originally posted to the Microsoft Teams Tech Community blog.
The workplace is rapidly evolving, and as we’re emerging from the time of “remote everything,” it’s clear that the ways we stay in touch and collaborate are also changing. The workplace of the future will accommodate hybrid scenarios in which some people may work from the office while others may work remotely, or some fluid combination of the two. Organizations will need meeting rooms that serve as hubs for hybrid work.
Effective meeting room experiences enable users to start or join a meeting quickly for maximum productivity. Proactive management, real-time monitoring, and remediation keep rooms functional, up-to-date, and secure.
Today, we’re excited to launch Microsoft Teams Rooms Premium. This offering builds on the Microsoft Teams Rooms Standard experience and management capabilities available from the Teams Admin Center by combining intelligent software, dedicated experts, and enhanced insights from across organizations to continuously improve the meeting room experience.
With Microsoft Teams Rooms Premium, we provide 24/7 management and monitoring of your room operating system and software, surfacing insights and alerts around any action needed on-site and taking remote action on your behalf as permitted. Today’s offering is just the beginning, and we look forward to expanding with additional premium experiences in the future.
Using Microsoft Teams Rooms Premium and leveraging our partner ecosystem, we can address all your meeting room operational needs including: 1) great device setup, 2) ongoing management and monitoring, and 3) on-site support.
Let’s take a closer look at the core components of the offering:
24/7 Intelligent operations
Around-the-clock software and machine learning to automate updates, detect and manage incidents, and scale rooms efficiently.
- Real-time monitoring to quickly detect and troubleshoot issues
- Automated update management saves you time and resources
- Real-time alerts to notify you where and how to act
- Proactive remediation resolves certain incidents on your behalf
A team of experts provide 24×7 service operations, tiered support, and incident resolution assistance.
- Incident diagnosis with prescriptive guidance on cause and actions required
- Automated and support engineer assistance on troubleshooting
- Single point escalation support for all hardware vendors
- Integration with ServiceNow
Benefit from rich analytics, reporting, and proven learnings at scale across many customers.
- Proven learnings at scale that continually improve the operational experience
- Reports and dashboards on daily operations and room performance including inventory, room health, and room reliability
- Insights and recommendations on room usage and incident trend history
- Full transparency on all operations taken on your behalf, and alerts that need your attention using the dedicated admin portal
Our partner ecosystem plays a key role in helping us bring these end-to-end meeting room experiences to life. The rapid adoption of Microsoft Teams and increased demand in meeting rooms represent a significant opportunity for partners to grow their businesses with meeting room offerings and to assist customers by providing additional services, capabilities, and on-site support. We’re excited to announce collaboration with partners—including AVI-SPL, Datavision, NTT, UnifiedCommunications.com, and Yorktel—who plan to integrate with Microsoft Teams Rooms Premium as their engine for Teams management, while offering additional solutions and value.
Microsoft Teams Rooms Premium is currently available in Australia, Austria, Belgium, Canada (excluding Quebec), Denmark, Finland, Greece, Germany, Ireland, Italy, Luxembourg, Monaco, Netherlands, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom, and United States.
To learn more, please visit https://rooms.microsoft.com.