What are the benefits of working with a Managed Services Provider?
According to Businesswire, the global Managed Services market size is expected to grow 12.7% from 2021 to 2028, and there’s more than one reason behind this prediction. From the growing reliance of organizations on IT infrastructure to boost their productivity, to sudden and inevitable events, such as the COVID-19 outbreak.
Although there are many external reasons for this growth, benefits like operational cost reduction and improvement of organizational efficiency are associated with the implementation of Managed Services. But before we dive into it…
What are Managed Services?
The term Managed Services isn’t specific for IT. It refers to the practice of delegating business administration and management activities to a third-party provider. It could cover everything from marketing services to supply management.
However, this term is more commonly used for Managed IT Services, and today we’ll focus on that.
Small and medium-sized businesses (SMB) might be the main reason for the considerable growth of Managed Services. SMB must maintain a competitive edge in the market, and for this they require access to the latest technology. Managed Services allow them to play at the level of enterprise organizations.
Benefits of working with a Managed Services Provider
Proactive support and maintenance from a team of experts
Most Managed Services Providers (MSP) don’t work under the traditional break-fix IT support model. Remote monitoring is constantly done, as well as the use of maintenance tools to solve issues on the go.
With an MSP you can have peace of mind that you’ll have help from experts whenever you need it. From 24/7 availability to multiple time zones round-the-clock support.
When deploying Managed Services, projects and agreements are tailored to your specific organization needs. Thanks to this system, you won’t have to worry about unexpected changes in your cost structure.
Also, without the need of hiring or training IT staff, your labor costs will be positively affected.
High service levels, guaranteed SLAs, and downtime reduction
Having pre-agreed deadlines gives company leaders tranquility, specifically in critical scenarios when the waiting time can be just 30 minutes. These agreements help reduce downtime when an issue arises.
The MSP’s team should work hand in hand with the customer’s team, to stay on track with the performance of the project. Being informed and having a regular point of contact with the customer is crucial to provide feedback, planning, managing, and optimizing the IT strategy and budget.
Focus on what you do best
Delegating IT responsibilities to a third-party provider will allow you and your team to focus on crucial tasks for your company. When you work with a professional MSP, you can let their IT team focus on technical issues.
Team Venti, as a Managed Services Provider, offers enterprise-class level Managed Services, with 24/7 critical admin support and 30-minute SLA’s availability.
Take advantage of our team of Microsoft certified professionals, that offers proactive maintenance and fixed prices tailored to your unique business needs. Let us help you take your company to the next level, talk to an expert today.