Remote workers enablement and support

As a remote-first organization that supports clients with  distributed workforces we have developed experience and best practices that we get to leverage in our projects.

Depending on your requirements, we can craft custom deployment plans or take advantage of packaged QuickStart service offerings to shorten project timelines in the enablement of your remote workforce without compromising security, manageability or end user support.

Our remote workers enablement services cover the following areas:

Identity management

All users who need to access company IT resources leverage their Active Directory credentials, synchronized with Azure Active Directory (Azure AD) for access using cloud-based controls.

Access controls and MFA

Use multifactor authentication to strengthen IT security and leverage capabilities like Azure Premium AD Conditional Access if you wish to control access by country or time of day, etc.

Device management

Remotely monitor and manage company-issued and BYOD devices via the use of Microsoft Endpoint Manager.  This enables you to, among other things, see and monitor and manage your devices via the cloud, apply company policies and certificates, monitor and manage the health of the devices and more.

Microsoft productivity apps

Leverage Microsoft 365 and enable users to access resources and share files with Microsoft 365 Apps across the web, mobile, and desktop, storing their content in the cloud by default, no matter if the device is running Windows, Mac OS, IOS or Android.  Empower your workers to do real-time coauthoring and commenting in documents in the cloud, just as if they were all in the same room.

Collaboration and communication

Use Microsoft Teams for  chat, meetings, VOIP calls, and collaboration from anywhere and any device.  Leverage features like call recording (which now produce detailed meeting transcripts), video, desktop sharing and more, all in HD.  Microsoft Teams blurs the physical distance between workers and allows for real-time collaboration and communications.

Extend or replace your PBX/phone system with Microsoft Teams and let your workers be accessible via your company phone lines/auto attendant from anywhere and any device.  Employees can use desk phones, speakerphones or headsets to ensure audio quality.  If you have contact center agents, deploy and support advanced Microsoft Teams contact center services as well as company-wide call recording.

Access to  company applications

If your remote workers need access to company line of business applications you can choose among options including VPN or Windows Virtual Desktop for a relatively rapid deployment.  In addition, the Azure cloud introduces deployment and hosting models to offer you more options around flexibility, performance, scalability and security.

Network monitoring

Depending on your requirements and situation, your deployment may call for specific network standards and demands.  Software defined networks (SD-WAN) and managed firewalls are some of the options available to support specific situations regarding your network deployment considerations.

Training and end user adoption

The transition from the company office to the home office is not an easy one for all workers.  Successful programs for remote workers include not only end user training, but also end user adoption.  Some of the best practices we use at Team Venti include live employee training, dedicated help desk queues including web chat, voice and email communication.  We also leverage on demand training videos featuring short task-based lessons for novice as well as advanced users of Microsoft Windows and Microsoft 365 Apps.

Contact us for more information on how to deploy, manage and support remote workers in your organization.