Microsoft Teams Call Recording Services

Effectively track and record Teams phone calls for compliance, training, or quality assurance purposes

Support compliance

Ensure compliance with financial, healthcare, data protection, and PCI regulations, covering PCI, MiFID II, GDPR, Dodd-Frank, SCA, CMS, and HIPAA

Dispute resolution

Improve dispute resolution through agreement review, clear communication via stereo playback, and secure evidence storage

Improve performance

Monitor and support your team to help them perform at their very best

Best-in-class integration

Delivering all the capabilities you need in a single, Microsoft certified solution

Enable Microsoft Teams Call Recording to comply with major regulations, improve sales, service, and business performance

1. Full communication capture

Capture all Teams communications, including audio, video, and screen sharing for compliance

2. Easy search & playback

Easily search and play back recordings with tags, flags, and notes. Integrate with Dynamics for CRM access

3. Robust security & disputes

Encrypt and store recordings for compliance needs, like MiFID II, Dodd-Frank, and HIPAA. Use recordings for audits or dispute resolution

4. GDPR compliance & reporting

Comply with GDPR by managing call recordings, deleting them as needed, and maintaining audit reports

Microsoft Teams PSTN call recording capabilities for all industries

Financial & insurance services

Securely store calls for regulatory compliance, including FCA, MiFID II (EU), and Dodd Frank (US) requirements, with full encryption

Retail, travel and tourism

PCI compliance with manual and automatic pause/resume, utilizing DTMF for cloud-based PCI DSS Level 1 payment services

Healthcare

Securely records interactions for HIPAA compliance and dispute resolution

I have been working with Team Venti for over a year. From migrating our email and setting up our phone system with Microsoft Teams, to regular account maintenance and service, the experience has been incredible. The entire team is extremely responsive and quick to answer questions and resolve issues. I highly recommend Team Venti as they are willing to work with you to find a solution to whatever issue you are experiencing.

Caleb Barnett

I have been working with Team Venti for over a year. From migrating our email and setting up our phone system with Microsoft Teams, to regular account maintenance and service, the experience has been incredible. The entire team is extremely responsive and quick to answer questions and resolve issues. I highly recommend Team Venti as they are willing to work with you to find a solution to whatever issue you are experiencing.

Frequently Asked Questions

BlueSky UC Microsoft Teams Call Recording is a Microsoft-certified call recording and quality measurement solution designed to meet compliance regulations. It captures various types of calls, including audio, video, screens, and meetings, and provides business intelligence to improve sales and service performance.

BlueSky UC Teams Call Recording captures every type of call, including audio, video, screens, and meetings. This includes Teams-to-Teams calls, internal calls, and calls to third-party phone systems, thanks to integration with the Microsoft Graph API.

Yes, you can use BlueSky UC Teams Call Recording with various call routing options in Microsoft Teams. It is calling routing agnostic and compatible with Microsoft Call Plan, Direct Routing, Contact Center, and more.

All recorded calls are securely stored in Azure. You can easily access them for reference, auditing, and training purposes. Azure provides a secure and reliable storage solution.

BlueSky UC Teams Call Recording offers various additional features, including secure file-sharing, custom recording rules, performance assessment, and AI speech analytics. These features provide comprehensive capabilities for managing and analyzing recorded calls.

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