Cloud Support Intern

Job description

Are you a soon-to-be graduate looking for real-world professional experience? Passionate about the fast pace of innovation in this field, including cloud computing, support services and Microsoft 365? Do you enjoy learning in a high-performance environment?
Develop and implement large-scale systems management projects for Team Venti’s clients with respect to Microsoft software, focusing on data migration and issue remediation.

Who we are:

We are located in Austin, Texas, with an international presence in countries such as Canada, Mexico, USA among others, helping our clients achieve successful business outcomes through the smart implementation and support of Microsoft Cloud offerings.

On a day-to-day basis you will be:

  • Giving IT support to client administrators and end-users, focusing on phone services support and configuration changes. Communication may be through phone, email or chat.
  • Collaborating with other team members to ensure customer success before and after sales.
  • Handling ticket requests
  • Working hours: 8 hours during office hours Monday to Friday (8AM-5PM CST).

Requirements

Qualifications & Competences:

We are looking for someone who:
  • Has good English communication skills (spoken & written)
  • Is self-managed, organized, and technically curious
  • Possesses strong problem-solving and technical leadership skills
  • Works well in a diverse/global team environment
  • College degree already attained or students graduating within the next 12 months
  • Interest in learning more about Microsoft Services such as Teams, Microsoft Exchange, Direct Routing, and more.
  • Being able to work in a quiet space with access to a computer and headset in good working conditions.

This is a remote work position.

Benefits

Do you want to work in a remote-first company and grow your career with us, we are currently offering benefits such as:
  • Full remote work from home!
  • We have been pioneers of remote working since 2013!
  • Net Salary (free taxes) 8,000 MXN Monthly
  • Participation in the company sales referral program
  • If you want to ramp up your career, this is the opportunity you have been looking for! Apply with us and see you soon!

Job information

Industry

Technology

Work Experience
0 – 1 year

Modality

Remote work

Country
Mexico