Microsoft Teams Direct Routing Partner

Extend Microsoft Teams Into
a Full Enterprise Phone System

Experience high-quality calls, flexible pay-as-you-go options, volume pricing, and a reliable failover solution

What You Get with BlueSky UC Direct Routing Plans:

flexible pricing model

Flexible pricing model

Leverage the convenience of pay-as-you-go plans and volume pricing
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Failover protection

Keep your phone active and support your most critical conversations in the event of a Teams or Microsoft cloud outages
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Enterprise-class support

Maintain your day-to-day operations up and running with available critical support featuring 30min response SLA
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Expertise

We are a Microsoft Gold Certified Partner with over 10 years of specialization in the Microsoft voice stack

Call Detail Records

Included with all BlueSky UC Direct Routing plans

At no extra cost. Powered by Teams PowerPack - CDR.

  • Keep records beyond Microsoft’s 30-day limit
  • Capture inbound and outbound calls by user
  • Save time with simple search and filters

Microsoft Teams phone plans

BlueSky UC
Direct Routing Plus

$12.99/month

Annual commitment, billed monthly

Key features

Unlimited calling in US/CA
Teams PowerPack - CDR
Voice failover for main company number
Auto attendants and call queues
Admin support
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BlueSky UC
Direct Routing Premium

$22.99/month

Annual commitment, billed monthly

Key features

Everything included in Plus
End user support
Voice failover for all licensed users
Managed administration (adds/moves/changes)
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Schedule a free consultation

What our clients are saying:

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"Using BlueSky UC for our Teams voice migration was probably the best decision I've made this year. When looking for a replacement phone system, we interviewed the 'top providers' like Call Tower, Ring Central, Intrado, Mitel, etc. but we felt like we were just a number to them.

Read more

Nate Deskins – Chief Technical Officer & Partner
MCM Technology Solutions

READ BUSINESS CASE

“Having phone service directly through Microsoft Teams has been a breeze for our employees as it fits seamlessly with the rest of our hybrid workspace. Having the Teams PowerPack – CX has been even better. It has been empowering for our incredible team to have more information in a hybrid work setting so everyone can make the best use of their time.
Thank you!”

Jasmine Carlson – Patron Services Manager
The Saint Paul Chamber Orchestra

Frequently Asked Questions

How Direct Routing works in Microsoft Teams

Microsoft Teams Direct Routing allows businesses to connect their existing telephony provider to Microsoft Teams, enabling users to make and receive external calls directly within the Teams app. By using a secure Session Border Controller (SBC), Direct Routing integrates your phone provider with Teams, offering flexibility to choose your carrier, reduce costs, and unify communication on a single platform. It’s a scalable solution that ensures seamless call handling, global reach, and the ability to customize advanced features like call queues and IVRs, all while leveraging your current telephony infrastructure. 

The choice between Microsoft Teams calling plans and direct routing depends on your organization’s specific needs. Microsoft Teams calling plans offer simplicity and convenience, as they include Microsoft-managed phone numbers and calling services, making setup and management easier for small to medium-sized businesses. On the other hand, Direct Routing provides more flexibility and cost savings. Direct Routing from BlueSky UC enhances your service with extra features and strong SLAs for just $0.99 more than standard Microsoft plans. Pricing starts as low as $6.50, based on volume, and includes basic call reporting (Teams PowerPack – CDR) at no extra cost.

Microsoft Teams Operator Connect is a streamlined solution that offers the simplicity of directly connecting to certified telecommunications providers within the Microsoft Teams environment, making it a more accessible option for businesses looking for a straightforward, managed service with minimal setup and management overhead. In contrast, Direct Routing provides greater flexibility and customization, allowing organizations to connect Teams to their existing telephony infrastructure and choose their own SIP trunk providers, making it a more suitable choice for larger enterprises with complex telephony needs.

To deploy Microsoft Teams Direct Routing, organizations need licenses for Microsoft Teams, Audio Conferencing, and Teams Phone System. Each user also requires Microsoft 365 or Office 365 licensing, which can be obtained through a Cloud Solution Provider like 365 Cloud Store. For licensing guidance and more details, please contact us or read this guide.

To get started with BlueSky UC Direct Routing for Microsoft Teams all you need to do is contact us. One of our client specialists will reach out to you within 2 hours (office hours) to answer questions and plan your evaluation or deployment of Microsoft Teams Voice. You can count on us for expertise on Microsoft Teams licensing, project planning, Microsoft Teams Voice readiness, Microsoft Teams DID porting assistance, training, support and more.

Yes, there are several considerations for migrating from other telephony solutions to Microsoft Teams Direct Routing. These include:

  • Licensing: Organizations need to have the appropriate licenses for Microsoft Teams, Audio Conferencing, and Teams Phone System. Each user also requires Microsoft 365 or Office 365 licensing.
  • Existing infrastructure: If an organization already has a telephony infrastructure, they may need to decide whether to keep it and use Direct Routing with a SIP trunk provider, or migrate to a cloud-based solution.
  • Expertise: Migrating to Direct Routing can be complex, so it is important to have the necessary expertise or partner with a qualified provider.
  • Costs: While Direct Routing can offer cost savings compared to Microsoft Teams calling plans, there are still costs associated with SIP trunks, administration, and other factors.

Our experts will walk you through the complete process.

Basic knowledge of managing Microsoft 365 is required. As your voice provider, BlueSky UC includes admin training as part of the onboarding process and is available to support your daily tasks.

There are multiple support options available for organizations using Microsoft Teams Direct Routing, including:

  • Enterprise-class support: This includes a 30-minute response SLA for critical issues.
  • Expertise: BlueSky is a Microsoft Gold Certified Partner with over 10 years of experience in the Microsoft voice stack.
  • Technical support for assigned account administrators.
  • Admin help desk support for Teams – related communications issues. End user support is also available for an additional fee.

By choosing Microsoft Teams Direct Routing as a service with BlueSky UC you gain access to the benefits of Direct Routing without the burden of managing the technical complexities. This allows your IT team to focus on core business initiatives while ensuring your communication system operates efficiently and securely. 

BlueSky UC provides comprehensive managed services for all Teams voice-related tasks within the Teams admin portal. We handle all voice infrastructure responsibilities, including server maintenance and monitoring, ensuring you don’t have to. Our help desk delivers 99.9% uptime SLAs and provides expert support, including seamless coordination with Microsoft when necessary.

This allows you to focus on your core business while we ensure your Teams voice solution operates flawlessly.

Successful projects start here!

Contact us today

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