Microsoft Teams Direct Routing Partners

Ensure optimal performance by delivering high quality calls, custom routing, and failover capabilities working with Microsoft Teams Direct Routing Partners

Extend Microsoft Teams Voice with enterprise capabilities including:

Failover capabilities

Failover capabilities

Keep your phone active and support your most critical conversations in the event of a Teams or Microsoft Cloud outages

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Flexible pricing model

Leverage the convenience of pay-as-you-go plans and volume pricing with our premium Direct Routing for Microsoft Teams services

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Enterprise-class support

Maintain your day-to-day operations up and running with available critical support featuring 30min response SLA

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Microsoft Teams call reporting

Maximize business performance by gaining better visibility to call activity and call quality via an optimized user-friendly interface

Enable a modern communication management experience through core capabilities, including: Reports dashboard, skills-based call routing, and live wallboards

Enjoy basic call reporting at no additional cost in our Microsoft Teams Direct Routing plans

Record your Microsoft Teams PSTN calls through our reliable cloud system for compliance or quality management purposes

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Support for hybrid environments

Enjoy full support for hybrid endpoint environments and the ability to mix Teams, SIP and analog devices

Buy Microsoft Teams certified and compatible VoIP devices: desk phones, speakerphones, headsets, webcams, and meeting rooms

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Benefits

  • Enjoy a no-commitment alternative to Microsoft Calling Plans
  • Enterprise-class carrier support that delivers higher availability
  • Advanced failover capabilities in the event of Teams or Microsoft Cloud outages
  • A flexible pricing model based on volume featuring pay as you go options go as well as term discounts
  • Available critical support from Microsoft Teams Direct Routing Partners featuring 30-minute response SLA

Using BlueSky UC for our Teams voice migration was probably the best decision I’ve made this year. When looking for a replacement phone system, we interviewed the ‘top providers’ like Call Tower, Ring Central, Intrado, Mitel, etc. but we felt like we were just a number and a commodity to them.

BlueSky UC struck that perfect balance for us… small enough to be personable, large enough to have the technical depth required to offer a robust platform at a competitive price. The team was incredibly easy to work with, nothing was down, nothing was broken, and their responsiveness was fantastic.

Nate Deskins

Using BlueSky UC for our Teams voice migration was probably the best decision I’ve made this year. When looking for a replacement phone system, we interviewed the ‘top providers’ like Call Tower, Ring Central, Intrado, Mitel, etc. but we felt like we were just a number and a commodity to them.

BlueSky UC struck that perfect balance for us… small enough to be personable, large enough to have the technical depth required to offer a robust platform at a competitive price. The team was incredibly easy to work with, nothing was down, nothing was broken, and their responsiveness was fantastic.

Frequently Asked Questions

Direct Routing for Microsoft Teams is a feature that integrates external phone call capabilities, including local and international calls, into the Teams application via SIP trunks or third-party telephony providers. It extends Microsoft Teams as a unified communications solution, requiring the Teams Phone System license, and offers flexibility, compliance, and scalability.

The choice between Microsoft Teams calling plans and direct routing depends on your organization’s specific needs. Microsoft Teams calling plans offer simplicity and convenience, as they include Microsoft-managed phone numbers and calling services, making setup and management easier for small to medium-sized businesses. On the other hand, direct routing provides more flexibility and cost savings for larger organizations, allowing them to use their existing telephony infrastructure and choose their own SIP trunk providers.

Microsoft Teams Operator Connect is a streamlined solution that offers the simplicity of directly connecting to certified telecommunications providers within the Microsoft Teams environment, making it a more accessible option for businesses looking for a straightforward, managed service with minimal setup and management overhead. In contrast, Direct Routing provides greater flexibility and customization, allowing organizations to connect Teams to their existing telephony infrastructure and choose their own SIP trunk providers, making it a more suitable choice for larger enterprises with complex telephony needs.

To deploy Microsoft Teams Direct Routing, organizations need licenses for Microsoft Teams, Audio Conferencing, and Teams Phone System. Each user also requires Microsoft 365 or Office 365 licensing, which can be obtained through a Cloud Solution Provider like 365 Cloud Store. For licensing guidance and more details, please contact us or read this guide.

To get started with BlueSky UC Direct Routing for Microsoft Teams all you need to do is contact us. One of our client specialists will reach out to you within 2 hours (office hours) to answer questions and plan your evaluation or deployment of Microsoft Teams Voice. You can count on us for expertise on Microsoft Teams licensing, project planning, Microsoft Teams Voice readiness, Microsoft Teams DID porting assistance, training, support and more.

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