Microsoft Frequently Asked Questions

About Team Venti

Team Venti is a Microsoft Solutions Partner. We are a remote-first, cloud-first organization that helps clients build business value by expertly applying Microsoft Cloud and Hybrid solutions.

Team Venti was founded by former Microsoft employees and brings almost 20 years of experience in delivering successful Microsoft projects. We handle projects from small to enterprise-level across the United States and Canada, serving diverse industries including: Health, Financial, Aerospace, and Governmental.

Choosing Team Venti, a Microsoft Solutions Partner (formerly Microsoft Gold Partner), means you benefit from our proven, top-tier expertise in Microsoft Cloud solutions. This designation confirms our broad technical capabilities, a highly skilled and certified team, and a demonstrated track record of customer success. You gain a partner who aligns with Microsoft’s highest standards, ensuring reliable, effective, and cutting-edge solutions for your business needs.

No matter where you are in your IT Lifecycle, Team Venti offers services through all stages, from planning and readiness assessments (Cloud Migration, Health Checks, Define & Design) to deployment (QuickStart, Adoption/Training), or optimizing and extending your current footprint (Support, Helpdesk, Reporting & Analytics).

Team Venti provides 24/7 critical admin support with tiered Service Level Agreements (SLAs): 

  • 30 minutes for critical issues 
  • 2 hours for high impact 
  • 4 hours for medium impact 
  • 24 hours for low impact 

Clients can monitor project progress, create new tickets, and check updates through our dedicated Partner Portal.

Team Venti primarily partners with businesses of all sizes, from small to enterprise-level organizations across the United States and Canada. We serve a diverse range of industries, including: 

  • Health 
  • Financial 
  • Aerospace 
  • Legal 
  • Governmental 
  • Non-profits 
  • Education 
  • Food & Beverage 
  • Gaming 
  • Professional services 
  • Among others 

Our expertise spans diverse sectors to meet unique business needs. 

We are headquartered in beautiful Austin, Texas.

While Team Venti specializes in Microsoft technologies, we can discuss limited support for complementary non-Microsoft solutions that integrate directly with your Microsoft environment. Our core focus remains on Microsoft ecosystems.

While headquartered in Austin, Texas, Team Venti operates as a remote-first, cloud-first service organization. This model enables us to efficiently deliver Microsoft Cloud and Hybrid solutions to clients across Texas and the entire North America.

About Team Venti's areas of expertise

Team Venti offers project-based, contract, and support services specializing in Advanced Cloud Infrastructure, Collaboration and Productivity, and Unified Communications. Additionally, through our sister companies: 

  • BlueSky UC provides dedicated Unified Communications services. 

In the Infrastructure category, Team Venti has expertise with platforms including Microsoft Azure, Microsoft Exchange, Microsoft Systems Center, Microsoft Endpoint Manager/Intune, and SQL Server Services.

In the productivity and collaboration category, Team Venti has expertise in providing Remote Work Services, Windows 11 Deployment Services, Microsoft 365 Migration Services, SharePoint Services. Managing the complete process of safely and remotely storing, organizing, retrieving, sharing, and collaborating files for distributed workforces.

In the Unified Communications category, Team Venti has expertise in providing Microsoft Teams Voice Services, the Teams PowerPack – Microsoft Teams Call Analytics, The BlueSky UC Contact Center, and Call Recording Services.

In the security category, Team Venti has expertise in providing security Define & Design, Identity & Access management, Cloud & On-premises security, Device security & management services.

Team Venti has different managed service offerings depending on your business requirements, included but not limited to: Managed Azure and Microsoft 365 services, End-user Helpdesk, Managed Security, and more.

Team Venti specializes in Microsoft Cloud and Hybrid solutions, with key expertise in: 

  • Advanced Cloud Infrastructure (Azure, SQL Server, Exchange Server) 
  • Collaboration and Productivity (Microsoft 365, SharePoint, OneDrive, Microsoft Teams, Copilot) 
  • Unified Communications (Microsoft Teams Voice, Direct Routing) 
  • Microsoft Security (Azure Security, Intune, Identity & Access Management) 
  • Business Applications (Power Platform) 
  • Microsoft Cloud Licensing 

Team Venti provides end-to-end cloud migration services including readiness assessments, cloud architecture design, and strategic migration planning. We handle the implementation of your digital assets to Azure Cloud (or hybrid). Post-migration, we provide ongoing support, troubleshooting, and optimization to ensure a smooth transition and address security, data loss, or cost concerns. 

Yes, Team Venti specializes in optimizing existing Microsoft infrastructure. We provide services to assess, plan, deploy, and maintain your Microsoft environments, focusing on performance enhancement, cost reduction, and increased security. This includes upgrading systems, integrating solutions, implementing automation, and refining configurations across your Microsoft Cloud and on-premises assets. 

About project process with Team Venti

Through our Partner Portal, clients can monitor the progress of their project as well as create new support tickets and check updates on created tickets.

Once the Statement of Work (SOW) is signed, Team Venti typically aims for projects to begin within 2-3 weeks, depending on project scope and resource availability. We prioritize efficient and timely project initiation. 

*Note: The kick-off of any given project depends on the type, size, and current project pipeline.

Team Venti ensures robust data security and compliance by implementing Microsoft’s best practices and security solutions. This includes classifying sensitive data, regularly updating access rights, implementing secure storage practices, and establishing continuous data backups. We utilize tools like Azure Security Center, Azure Active Directory, and Information Protection to protect sensitive information and meet regulatory requirements.