5-things-that-make-a-good-managed-services-provider

5 things that make a good Managed Services Provider

With technological advances being more constant by the day, keeping up with the pace of innovation has turned into a challenge for most organizations. When a business starts growing, so does their technology needs. 

Managed Services allow organizations to keep track of technological innovations without the need to hire unfamiliar staff, by forming a partnership with an IT consultant. 

‘’It refers to the practice of delegating business administration and management activities to a third-party provider’’ -Team Venti, 2021

Managed IT Services may include systems administration, cloud storage, monitoring and security, data backup and recovery, among other activities. This allows leaders to focus on their day-to-day crucial activities, while IT experts take care of their network, servers, computers, and all their technology needs. 

If you want to know more details about what Managed Services are and how they benefit your organization, read this article. 

However, deciding who to trust with your business data can be challenging, which is why we’ll tell you afew things to be in the lookout for. 

5 things you should look for in a Managed Services Provider 

  • 24/7 availability 

Although you may not work 24 hours a day, 7 days a week, your IT needs do. You should have peace of mind that everything is in order, so a good MSP should be able to offer you 24/7 remote assistance, system monitoring, and live support. 

  • Fast service and response time 

In addition to the 24/7 availability, you should be looking for a guaranteed response time. Your MSP must be able to quickly respond to your needs and issues. Do they have a response time SLA? for instance. 

  • Security and monitoring 

An MSP should be able to help your organization to be secure against cyber-criminals. From constant monitoring to updated antivirus definitions to ensure your network is secured from the inside out. 

In case your company is part of a highly regulated industry, it’s important to check that stricter security policies are available for you. 

  • Proactive maintenance 

The break-fix reactive maintenance is obsolete. Make sure that the partner you’re choosing will proactively run the needed updates to function optimally and avoid future problems. 

This improves uptime, reliability, and security. 

  • Strategic planning 

Last, but not least, a good Managed Services Provider will take the time to ask the right questions and get to know the needs of your organization. 

Understanding how the team works and what their priorities are will ensure that the MSP produces a strategic plan for your specific needs. 

Before choosing who will oversee all your organization’s technology needs, make sure it checks all the boxes listed above.  

When working with an MSP, you’ll save time and money on problem solving, or even avoiding disasters before they occur.  

A Managed Services Provider, like Team Venti, can get you a better outcome by adding value to your organization. Let us help you keep the pace of innovation and take your organization to the next level. 

For further information or questions on our Managed Services, talk to one of our experts today.