Team Venti Support – Contact us
Note: If you are not a Team Venti client but need critical admin support for any Microsoft Solution or Technology, please fill out this form, we are available 24/7.
As a Team Venti’s client, you can take advantage of our Support Portal. There, you can contact one of our experts, monitor existing projects, and submit tickets through one of the methods explained below:
Team Venti Portal
Clients can use our Team Venti Portal for many things, including submitting support tickets.
Use the ‘Open a ticket’ to reach our ‘Submit a ticket’ page.
Here, you will be able to manually enter the ticket details such as Classifications, Priority, Product Name, etc.
You can also use the ‘Check ticket’ option to view your existing tickets. You will need to sign-in to our support portal to use this option.
If you don’t yet have an account, you will be able to sign up through the Sign-Up option at the
top-right of the screen.
Support E-mail Address
You may also use the Support E-mail Address below to submit a ticket.
Submitting a ticket via e-mail is faster but has the downside that you can’t manually set the priority of your ticket and will be set as Low.
Submitting a ticket via e-mail will also automatically sign you up for the Support Portal and send
you an invitation e-mail to activate your account and create a password.
Chat
On our websites, Team Venti, Team Venti Portal and Support Portal, you may find the WebChat applet in the bottom-right side of the screen.
You may use the WebChat Applet to initiate a conversation with one of our team members and get instant help.
All initiated chats automatically get a ticket tied to them, and you will get a copy of the chat transcript, and a notification regarding your ticket. You may reply to the ticket notification after the chat has concluded to follow-up on the conversation.
Phone Support
You may also reach our team directly through our main line number: 512-380-1888
When talking to an Agent on the phone, a ticket will be opened to track your request, and you will get an e-mail notification with your ticket number.
For further questions about the use of our Portals, please reach out to one of our experts.
