Introducing Teams PowerPack - Microsoft Teams Call Analytics

Introducing Teams PowerPack Microsoft Teams Call Analytics Blog Image

Microsoft Teams has emerged as a powerful platform for modern workplace collaboration, empowering teams to communicate seamlessly through calls, messages, and meetings. As the preferred communication tool for many organizations, it’s crucial for leaders to have comprehensive visibility into call activity and quality to make informed decisions.

In response to the growing demand for easier ways to monitor call activity and improve overall call quality by user or department, we are delighted to introduce our latest solution: Teams PowerPack – Microsoft Teams Call Analytics.

What is Teams PowerPack – Microsoft Teams Call Analytics?

Teams PowerPack – Call Analytics is a tool for Microsoft Teams that enhances business performance by providing better visibility into call activity. It allows users to monitor call performance and quality in one place. Teams PowerPack has a user-friendly interface, provides native reporting of Teams data, and offers powerful search and filtering tools for efficient analysis.

microsoft-teams-call-analytics-tool-environment

Teams PowerPack – Microsoft Teams Call Analytics Tool

Why should companies use Microsoft Teams Call Analytics?

Teams PowerPack – Call Analytics is the easiest way to obtain and visualize call data and statistics from Microsoft Teams Voice and provide business managers and IT teams with the information they need to better monitor and make better business decisions.

1. Better visibility – Comprehensive view of business metrics AND technical performance.

2. Easy deployment and usage – Designed for effortless setup and maximum benefits without extensive training or complex configurations.

3. Quick data access – Single tool to monitor call performance as well as technical quality of your communications.

How does it work?

This Microsoft Teams Call Analytics tool collects and processes data from Microsoft Teams to provide insights into call activity and performance. It offers a user-friendly interface, native reporting, and powerful search and filtering tools. Users can access comprehensive reports, analyze call data, and optimize their Teams calling experience based on the provided insights.

Key benefits:

  • User-friendly interface: Easy to deploy, learn, and use
  • Native reporting of your Teams data: Get visibility to business metrics and technical performance data through a single pane of glass
  • Powerful search and filtering tools: Quick access to data and insights

 

Microsoft Teams Voice Reporting Tool

Teams PowerPack – Microsoft Teams Call Queue Reporting

The BlueSky Contact Center for Microsoft Teams

Modernize your operations and standardize all company communications on a single platform
The-BlueSky-Contact-Center-image.png

The BlueSky Contact Center for Microsoft Teams

Modernize your operations and standardize all company communications on a single platform

Assess resource utilization, improve customer service, and streamline technical troubleshooting ​

  • For Sales and Marketing teams: Assess individual and team performance to optimize strategies and increase conversion rates
  • For Customer Service teams: Measure call metrics, identify training areas, and optimize response times to enhance service quality and minimize wait times
  • For IT teams:Manage, monitor, and troubleshoot call quality with detailed technical call reporting

Microsoft Teams Call Reporting Tool

As businesses look for deeper insights from call performance, basic Microsoft Teams call reporting falls short, lacking comprehensive analytics and historical call data.

Teams PowerPack – Call Analytics is an indispensable tool for continuously monitoring your company’s calls. With powerful search and filtering tools, as well as a user-friendly interface, you can stay informed about your call activity and quality. This tool enables business managers and IT staff to analyze calls, track costs, assess resource utilization, generate reports, and make informed decisions based on data. Contact us for a free demo and a 15-day trial.

Sign up to learn more

Get news, updates, and insights about Microsoft solutions, technologies, and best practices.

Share This Story, Choose Your Platform!

Related posts