Make the Most of your Microsoft Teams Call Reporting
Microsoft Teams has emerged as a powerful platform for modern workplace collaboration, empowering teams to communicate seamlessly through calls, messages, and meetings. As the preferred communication tool for many organizations, it’s crucial for leaders to have comprehensive visibility into call activity and quality to make informed decisions. This blog post aims to provide supervisors, managers, and leaders with insights into the significance of Microsoft Teams Voice reporting and how it can enhance decision-making processes.
As businesses strive to gain a deeper understanding of their call interactions and extract valuable insights from their call activity, the limitations of basic Microsoft Teams Call Detail Records (CDR) reporting become apparent. While Teams CDR provides essential call data, it often falls short in providing comprehensive analytics and customizable reporting options.
Limitations of basic Call Detail Records (CDR) reporting
To grasp the importance of advanced reporting solutions, let’s look at the limitations of basic CDR reporting. While CDR provides basic call metrics like call duration, call time, and involved parties, it lacks the depth needed to reveal valuable insights within your call activity. This deficiency can impede uncovering hidden patterns, making data-driven decisions, and optimizing business processes. Exploring alternative reporting solutions can greatly boost your ability to gain actionable insights and overcome these constraints.
Microsoft Teams Call Detail Records Tool
What are your Microsoft Teams Call Reporting options?
Teams PowerPack – Call Analytics for Microsoft Teams
To gain better visibility into call reporting and quality, BlueSky UC offers the Teams PowerPack – Call Analytics tool.
This enhanced alternative to Call Detail Records (CDR) empowers users to monitor auto attendants, cloud queues, and end-users, all within a single platform. With a user-friendly interface and powerful search and filtering tools, businesses can make data-driven decisions and optimize their communication strategies effectively.
Teams PowerPack also goes beyond Microsoft’s default data retention period of 30 days by offering historical information on your call performance and quality for auto attendant, call queue, and end-users, extending the retention period to up to 60 days.
Features include:
- Powerful search and filtering tools: Quick access to data and insights
- User-friendly interface: Easy to deploy, learn, and use
- Native reporting of your Teams data: Business metrics and technical performance data through a single pane of glass
Teams PowerPack – Microsoft Teams Call Reporting Tool
The BlueSky Contact Center for Microsoft Teams
For small and midsize organizations, the BlueSky Contact Center for Microsoft Teams is a game-changer. Built exclusively using Microsoft Teams voice technology, Teams bots, and Graph API, this platform offers a modern and efficient communications management experience.
It includes features like screen pop with third-party application integration, reporting and analytics, custom call routing, and real-time wallboards.
With excellent technical support, businesses can extend Teams Enterprise Voice to their call centers and become more responsive to customer needs.
At a glance attributes:
- Built on the Teams stack: Built exclusively using Microsoft Teams voice technology, Teams bots, and Graph API
- Simple deploy & use: Enjoy a user-friendly UI and just one week from kick off to go live
- Tailor-made: Designed and priced for small and midsize organizations
The BlueSky Contact Center for Microsoft Teams Platform
The BlueSky Contact Center for Microsoft Teams
Modernize your operations and standardize all company communications on a single platform
The BlueSky Contact Center for Microsoft Teams
Modernize your operations and standardize all company communications on a single platform
Leverage Microsoft Teams Call Reporting
As businesses look for deeper insights from call performance, basic Microsoft Teams call reporting falls short, lacking comprehensive analytics and historical call data.
Informed decision-making is the cornerstone of effective leadership. With the powerful features of Teams PowerPack – Call Analytics or the BlueSky Contact Center, supervisors, managers, and leaders gain unparalleled visibility into their team’s call activities and communication quality.
To embark on your journey towards enhanced communication and performance, explore Microsoft Teams Call Reporting today! Click the button below to request a demo and 30-day free trial.
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The BlueSky Contact Center for Microsoft Teams
Modernize your operations and standardize all company communications on a single platform