Microsoft Teams + Contact Center: Modern CX Formula

Microsoft Teams + Contact Center: Modern CX Formula

Looking to elevate your customer experience and team efficiency? While Microsoft Teams is a powerful tool for collaboration, it may lack functionalities crucial for exceptional customer service. This is where Teams Contact Centers come in, offering a cost-effective and comprehensive solution to empower your teams and delight your customers.

For organizations, customer satisfaction has evolved dramatically. While before it could be ensured through a single customer service channel, let’s say a phone call, nowadays this reality is long gone. With today’s communication, unhappy customers become vocal on social media very quickly after a bad customer experience. 

Customer satisfaction and quality customer service are a priority for any company. In a world that’s constantly evolving, information travels faster every time. Customers are becoming savvier and understand they dominate the market now more than ever. 

According to a recent study, 89% of customers agree that brands must offer consistent customer service across multiple channels to retain customers.

Benefits of a Teams Contact Center:

Maximize Agent Performance

Streamline onboarding, training, and daily workflows with a unified communication hub within Teams. Gain real-time insights with detailed reporting and dashboards, allowing you to identify areas for improvement and optimize agent effectiveness.

Gain Visibility and Transparency

Leverage in-depth call analytics to understand call volume, agent performance, and handle rates. Supervisors can visualize call journeys with Call X-Ray reports, enabling informed decision-making and continuous improvement.

Modernize Operations and Standardize Communication

Leverage the native integration of Teams Contact Centers, ensuring a seamless experience within the familiar Teams environment. Standardize all company communications on a single platform, leading to reduced costs, increased efficiency, and valuable customer insights.

The BlueSky Contact Center for Microsoft Teams

Modernize your operations and standardize all company communications on a single platform
The-BlueSky-Contact-Center-image.png

The BlueSky Contact Center for Microsoft Teams

Modernize your operations and standardize all company communications on a single platform

The BlueSky Contact Center features and benefits

  • Built on the Teams stack: Built exclusively using Microsoft Teams voice technology, Teams bots, and Graph API
  • Simple deploy & use: Enjoy a user-friendly UI and just one week from kick off to go live
  • Tailor-made: Designed and priced for small and midsize organizations

Live-call-wallboard- contact center for Microsoft teams

Features:

Live call wallboard

Monitor in real time the call load and agents’ performance to improve customer service and better decision making

Enhanced call reporting

Maximize agents and call center performance by gaining visibility and tracking call activity through enhanced call reporting for Microsoft Teams

The BlueSky CC Sidekick

Access call history, callbacks, caller ID, and screen pop with application integration to streamline support

Screen pop with application integration

Integrate your CRM and Support Help Desk systems to allow agents to resolve customer inquiries seamlessly

the bluesky contact center for Microsoft teams sidekick

Ready to deliver exceptional customer service and boost team productivity? Explore the possibilities of Teams Contact Centers and transform your customer experience.

Request a demo today!

Lucy Camero

Lucy Camero

Team Venti Brand Manager

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