Microsoft Unified Communications Services
Microsoft Unified Communications for Every Stage of Your IT Journey
Plan
- PRX replacement/migration planning
- Envisioning and architectural design sessions
Deploy
- Migration and telecom porting
- Hardware deployment services
- End user training/adoption
Maintain
- Microsoft Teams Managed Unified Communications Services
- 24/7 critical admin support
Microsoft Unified Communications Services by Solution
Microsoft Teams Voice
Move from traditional telephony to cloud-based Microsoft Teams Voice with enterprise-grade reliability and user-friendly experiences.
- Teams Phone design and configuration
- PSTN connectivity and number porting
- Auto attendants, call queues, and routing logic
- Devices deployment and end-user enablement
- Ongoing Teams Voice monitoring and administration
Teams PowerPack – Call Analytics
Gain deep insights into call quality, queue usage, and performance across your Teams Voice environment. Turn raw call data into actionable improvements for your business.
- Call quality and team performance dashboards
- Trend analysis by user, department, or auto-attendant
- Proactive identification of call issues and bottlenecks
- Metrics for call activity and routing tracking
- Scheduled reports
Teams PowerPack – Customer Experience (CX)
See live call activity, manage routing in real time, and give your team the caller context they need to deliver faster, more personal service on Microsoft Teams Voice.
- Real-time wallboard with live call volume, team availability, and missed calls
- Intelligent call routing by skillset, availability, or priority
- Screen Pop with CRM and ticketing data for immediate caller context
- Voicemail, callbacks, and auto-attendant management
- Reporting for SLAs and leadership visibility
Teams PowerPack – Call Detail Records (CDR)
Track call activity per user or call type, keep your call record for up to 90 days, and ensure Teams Voice consistent operations.
- Inbound and outbound call tracking per user
- Search, filter, and export capabilities
- Included at no extra cost with BlueSky UC Direct Routing
- Data retention for up to 90 days
Why Team Venti
Why Partner with Team Venti for Microsoft Unified Communications Services?
Accelerate Your Microsoft Unified Communications Journey with Our QuickStart Programs
Kick off your Microsoft unified communications project with focused QuickStart engagements that give you:
- Fixed-scope, fixed-price packages for fast outcomes
- Design, configuration, and knowledge transfer
- Best practices for Teams Voice
- An easy path to full-scale deployment
Microsoft Unified Communications Services FAQs
Can you help us move from a legacy PBX to Microsoft Teams Voice?
How do we monitor call quality and troubleshoot issues in Teams?
Our Teams PowerPack – Call Analytics solution gives IT detailed visibility into call quality, usage, and performance, helping you quickly identify and resolve problems.
Do you support call recording and compliance needs?
Yes. We help design and configure call recording aligned with your compliance and policy requirements, and we use tools like Teams PowerPack – CDR to support investigations and reporting.
Explore Our Microsoft Unified Communications Services
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