MULTICHANNEL CONTACT CENTER FOR MICROSOFT TEAMS

Deploy or modernize your contact center

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Laptop displaying the Multichannel contact center on its screen

Configure your contact center processes and gain control, visibility, and insights
of all customer communications

Transform your contact center into a value creation hub
by integrating Teams with your business applications.

Customize call flows around your business processes while successfully routing it to the right agent or employee every time.  Gain visibility and insights via Call Detail Record (CDR) and advanced reporting/analytics.

Multichannel Contact Center infographic by Team Venti that shows graphically the features and benefits of this service​

Through our hosted Anywhere365 contact center platform you can:

  • Empower your employees – Interact with customers with fast response and via the medium of their choice: telephone, email, SMS, webchat, WhatsApp and Skype (consumer)

  • Design and quickly deploy – Create call/contact routing rules to connect incoming communications with the right person and the least amount of wait time

  • Deploy  webchat – Allows website visitors to move from chat, to voice to video and screen sharing

  • Gain visibility and insights – Receive powerful and actionable business intelligence capabilities through an advanced reports portal

Leverage Microsoft Teams capabilities
for your contact center

Deploy a contact/call center platform in your Microsoft Teams environment that does not require additional software to deploy.

Cloud hosted Anywhere365 is an award-winning multi-channel contact center.

Anywhere365 enables operational efficiencies and end user productivity that drives best in class customer experience and outcomes. Most importantly, Anywhere365 is built with the latest development technologies. Also, it’s designed for the Microsoft Teams for Business platform. In conclusion, a truly modernized contact center.

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