Multichannel Contact Center
Deploy or modernize your contact center with Microsoft Teams
Transform your contact center into a value creation center by integrating Teams with your business applications.
You can customize call flows around your business processes while successfully routing it to the right agent or employee every time. At the same time, you gain visibility via CDR and advanced reporting/analytics.
Imagine you could deploy a contact/call center platform that leverages your Microsoft Teams environment with no additional software to deploy.
Firstly, cloud hosted Anywhere 365 is an award-winning multi-channel contact center solution that builds on Microsoft Teams and Microsoft technology stack.
Secondly, Anywhere365 enables operational efficiencies and end user productivity that drive best in class customer experience and outcomes. Most importantly, Anywhere 365 is built with the latest development technologies and designed for the Microsoft Teams and Skype for Business platforms. In conclusion, a truly modernized contact center.
Through our hosted Anywhere365 contact center platform you can
Empower your employees – To interact with customers with fast response and via the medium of their choice: telephone, email, SMS, webchat, WhatsApp and Skype (consumer)
Design and quickly deploy – Call/contact routing rules to connect incoming communications with the right person with the least amount of wait time
Deploy rich communication – Engagement scenarios leveraging webchat and allowing website visitors to move from chat, to voice to video and screen sharing
Enjoy – Powerful and actionable business intelligence capabilities through an advanced reports portal