MULTICHANNEL CONTACT CENTER FOR MICROSOFT TEAMS

Deploy or modernize your contact center

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Leverage Microsoft Teams capabilities ​
for your multichannel contact center​

Deploy a contact/call center platform in your Microsoft Teams environment that does not require additional software to deploy.

Cloud hosted Anywhere365 is an award-winning multi-channel contact center.

Anywhere365 enables operational efficiencies and end user productivity that drives best in class customer experience and outcomes. Most importantly, Anywhere365 is built with the latest development technologies. Also, it’s designed for the Microsoft Teams for Business platform. In conclusion, a truly modernized contact center.

Configure your contact center processes ​
and gain control accross all customer communications​

Transform your contact center into a value creation hub by integrating Teams with your business applications.

Customize call flows around your business processes while successfully routing it to the right agent or employee every time. Gain visibility and insights via Call Detail Record (CDR) and advanced reporting/analytics.

Through our hosted Anywhere365 contact center platform you can:

Empower your employees

Interact with customers with fast response and via the medium of their choice: telephone, email, SMS, webchat, WhatsApp and Skype (consumer)

Design and quickly deploy

Create call/contact routing rules to connect incoming communications with the right person and the least amount of wait time

Deploy webchat

Allows website visitors to move from chat and voice to video and screen sharing

Microsoft Teams compatibility​

​Anywhere 365 is natively integrated with Microsoft Teams to engage customers across any channel

Gain visibility and insights

Receive powerful and actionable business intelligence capabilities through an advanced reports portal

Advanced technical support​

Rely on our team of certified experts for continous support with 30 min response SLA available

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