Multichannel contact center
Multichannel contact center
Multichannel contact center services for Microsoft Teams and Skype for Business
Imagine you could deploy a contact center/call center platform that leveraged your Skype for Business environment with no additional software to buy or deploy.
Cloud hosted Anywhere 365 is an award-winning multi-channel contact center solution that leverages Skype for Business and the Microsoft technology stack.
Built with the latest development technologies and designed for the Microsoft Teams and Skype for Business platforms, Anywhere365 enables operational efficiencies and end user productivity that drive best in class customer experience and outcomes.
Imagine being able to predict the needs of an incoming call and successfully route it to the right agent or employee every time. Imagine transforming your contact center into a value creation center by integrating with CRM and accounting systems and placing all important information via call pops before the agent even says ‘hello’.
Through our hosted Anywhere365 contact center platform you can:
Empower all of your employees to interact with customers with fast response and via the medium of their choice: telephone, email, SMS, webchat, WhatsApp and Skype (consumer).
Design and quickly deploy call/contact routing rules to connect incoming communications with the right person with the least amount of wait time.
Deploy rich communication engagement scenarios leveraging webchat and allowing website visitors to move from chat, to voice to video and screen sharing.
Enjoy powerful and actionable business intelligence capabilities through an advanced reports portal.
Deploy this next-gen platform in hours, not months!