MULTICHANNEL CONTACT CENTER FOR MICROSOFT TEAMS
Deploy or modernize your contact center
Configure your contact center processes and gain control, visibility, and insights
of all customer communications
Transform your contact center into a value creation hub
by integrating Teams with your business applications.
Customize call flows around your business processes while successfully routing it to the right agent or employee every time. Gain visibility and insights via Call Detail Record (CDR) and advanced reporting/analytics.
Through our hosted Anywhere365 contact center platform you can:
Empower your employees – Interact with customers with fast response and via the medium of their choice: telephone, email, SMS, webchat, WhatsApp and Skype (consumer)
Design and quickly deploy – Create call/contact routing rules to connect incoming communications with the right person and the least amount of wait time
Deploy webchat – Allows website visitors to move from chat, to voice to video and screen sharing
Gain visibility and insights – Receive powerful and actionable business intelligence capabilities through an advanced reports portal
Leverage Microsoft Teams capabilities
for your contact center
Deploy a contact/call center platform in your Microsoft Teams environment that does not require additional software to deploy.
Cloud hosted Anywhere365 is an award-winning multi-channel contact center.
Anywhere365 enables operational efficiencies and end user productivity that drives best in class customer experience and outcomes. Most importantly, Anywhere365 is built with the latest development technologies. Also, it’s designed for the Microsoft Teams for Business platform. In conclusion, a truly modernized contact center.