Teams PowerPack - Microsoft Teams Call Analytics

Maximize business performance by gaining better visibility to call activity, monitor call performance and quality by user or department with our advanced Microsoft Teams Call Analytics tool

Key benefits

  • Powerful search and filtering tools 

Quick access to data and insights

  • User-friendly interface

Easy to deploy, learn, and use

  • Native reporting of your Teams data

Business metrics and technical performance data through a single pane of glass

Track and manage on a single tool auto attendants, cloud queues, and end-users

GeneralReport.png

General calls report

General data on the number of calls received, duration of calls, time and date of calls, caller ID, and call direction

User Report icon

Users report

Detailed information about calls made by or to specific users within an organization, such as number of calls made by each user, duration of the calls, and caller ID

Cloud Queue png icon

Cloud queue calls report

Data on the number of calls in the queue, average wait time for callers, and the number of calls abandoned by customers

Auto attendant icon

Auto attendant calls report

Detailed information on how many calls were answered, how many were abandoned, and how long callers waited before being connected to a live person

Improve business performance, efficiency & conversion rates with data-driven decisions

Microsoft teams call analytics dashboard

For Sales & Marketing teams

Assess individual and team performance to optimize strategies and increase conversion rates

Microsoft teams call reporting tool

For Customer Service teams

Measure call metrics, identify training areas, and optimize response times to enhance service quality and minimize wait times

Microsoft teams call reporting for IT teams

For IT teams

Manage, monitor, and troubleshoot call quality with detailed technical call reporting

With the information provided we were able to adjust our team’s approach to incoming work. Our production has increased by approximately 30% over the last month!

Mark Myers

With the information provided we were able to adjust our team’s approach to incoming work. Our production has increased by approximately 30% over the last month!

Frequently Asked Questions

Teams PowerPack – Call Analytics is a tool for Microsoft Teams that enhances business performance by providing better visibility into call activity. It allows users to monitor call performance and quality in one place. Teams PowerPack has a user-friendly interface, provides native reporting of Teams data, and offers powerful search and filtering tools for efficient analysis.

Teams PowerPack – Call Analytics collects and processes data from Microsoft Teams to provide insights into call activity and performance. It offers a user-friendly interface, native reporting, and powerful search and filtering tools. Users can access comprehensive reports, analyze call data, and optimize their Teams calling experience based on the provided insights.

Teams PowerPack – Call Analytics is the easiest way to obtain and visualize call data and statistics from Microsoft Teams Voice and provide managers with the information they need to better monitor and make better business decisions.

By using Teams PowerPack – Call Analytics for Microsoft Teams, you can achieve several results, including:

  • Visibility to business metrics and technical performance: Teams PowerPack offers a single pane of glass view, allowing you to access and analyze both business metrics and technical performance data. This comprehensive visibility helps you understand the effectiveness of your communication efforts and make informed decisions to improve them.
  • Easy deployment, learning, and usage: Teams PowerPack is designed to be easy to deploy, learn, and use. You can quickly set it up and start leveraging its features without extensive training or complex configurations. This ease of use enables you to maximize the benefits of call analytics without significant time investment.
  • Quick access to data and insights: With its user-friendly interface, Teams PowerPack provides quick access to relevant data and insights. You can efficiently navigate through native reports, leverage powerful search and filtering tools, and extract the information you need to make data-driven decisions promptly.

Yes, Teams PowerPack goes beyond basic Call Detail Record (CDR) reports by offering a single user-friendly interface, native reporting of Teams data, including insights of your auto attendants, cloud queues, and end-users.

Teams PowerPack goes beyond Microsoft’s default data retention period of 30 days by offering historical information on your call performance and quality for auto attendant, call queue, and end-users, extending the retention period to up to 60 days.

Teams PowerPack – Call Analytics offers a flexible pricing model with a Standard package at $39.99/month for up to 20 users, plus $1.00/user/month for expansion.

The Premium package, priced at $49.99/month, includes features such as Auto Attendant and Call Queue reports, accommodating up to 10 users and 1 call queue. Additional users cost $3.00/user/month, and extra call queues are available at $10.00/month.

Volume discounts based on the number of users or queues are available; contact us for a custom quote. 

Yes, the Teams PowerPack Premium allows you to gain visibility of your auto attendants, cloud queues, and end-users, enabling you to monitor call performance and quality. 

To manage a Call Center on Microsoft Teams, we recommend exploring the BlueSky Contact Center. BlueSky Contact Center offers a range of features to modernize call center operations and streamline company communications. It provides capabilities such as screen pop with third-party application integration, advanced reporting and analytics, custom call routing, and live wallboards. These features are specifically designed to meet the requirements of a Call Center environment and enable efficient management of call center operations.

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