Teams PowerPack – Microsoft Teams Call Analytics

Maximize business performance by gaining better visibility to call activity

Monitor call performance and quality by user or department

Key benefits

Powerful search and filtering tools

Quick access to data and insights
User-friendly interface
Easy to deploy, learn, and use
Native reporting of your Teams data
Business metrics and technical performance data through a single pane of glass

Track and manage on a single tool auto attendants, cloud queues, and end-users

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Call Detail Record (CDR)

General data on the number of calls received, duration of calls, time and date of calls, caller ID, and call direction
User Report icon

Users report

Detailed information about calls made by or to specific users within an organization, such as number of calls made by each user, duration of the calls, and caller ID

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Auto attendant calls report

Detailed information on how many calls were answered, how many were abandoned, and how long callers waited before being connected to a live person
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Cloud queue calls report

Data on the number of calls in the queue, average wait time for callers, and the number of calls abandoned by customers

Improve business performance, efficiency & conversion rates with data-driven decisions

Microsoft teams call analytics dashboard

For Sales & Marketing teams

Assess individual and team performance to optimize strategies and increase conversion rates

Microsoft teams call reporting tool

For Customer Service teams

Measure call metrics, identify training areas, and optimize response times to enhance service quality and minimize wait times

Microsoft teams call reporting for IT teams

For IT teams

Manage, monitor, and troubleshoot call quality with detailed technical call reporting

Pricing

Teams PowerPack Standard

Includes: Up to 20 users*

$39.99/month

Billed annually
Additional user $0.85/user/monthly​
$49.99/month
Billed monthly
Additional user $1.00/user/monthly
Displays data on the number of calls received, the duration of calls, the time and date of calls.
Provides detailed information about calls made by or to specific users within an organization. The information includes the number of calls made by each user, the duration of the calls, and the phone numbers of the callers.

Teams PowerPack Premium*

Includes:  Up to 10 users* and 1 call queue

$49.99/month

Billed annually
Additional user $2.50/user/monthly
Additional call queues $8.00/call queue/monthly

$59.99/month

Billed monthly
Additional user $3.00/user/monthly
Additional call queues $10.00/call queue/monthly
Displays data on the number of calls received, the duration of calls, the time and date of calls.
Provides detailed information about calls made by or to specific users within an organization. The information includes the number of calls made by each user, the duration of the calls, and the phone numbers of the callers.
Displays detailed information about how many calls were answered, how many were missed, and how long callers waited before being connected to a live person.
Provides data on the number of calls in the queue, the average wait time for callers, and the number of calls missed by customer.
*Teams PowerPack Premium is in beta version for users with Microsoft Teams Calling Plans.
*User = Microsoft Teams Voice user with call report information.

Volume pricing is available. Contact us now for a custom quote.

With the information provided we were able to adjust our team’s approach to incoming work. Our production has increased by approximately 30% over the last month!

Mark Myers

With the information provided we were able to adjust our team’s approach to incoming work. Our production has increased by approximately 30% over the last month!

Frequently Asked Questions

Teams PowerPack – Call Analytics is a tool for Microsoft Teams that enhances business performance by providing better visibility into call activity. It allows users to monitor call performance and quality in one place. Teams PowerPack has a user-friendly interface, provides native reporting of Teams data, and offers powerful search and filtering tools for efficient analysis.

Teams PowerPack – Call Analytics collects and processes data from Microsoft Teams to provide insights into call activity and performance. It offers a user-friendly interface, native reporting, and powerful search and filtering tools. Users can access comprehensive reports, analyze call data, and optimize their Teams calling experience based on the provided insights.

Teams PowerPack – Call Analytics is the easiest way to obtain and visualize call data and statistics from Microsoft Teams Voice and provide managers with the information they need to better monitor and make better business decisions.

By using Teams PowerPack – Call Analytics for Microsoft Teams, you can achieve several results, including:

  • Visibility to business metrics and technical performance: Teams PowerPack offers a single pane of glass view, allowing you to access and analyze both business metrics and technical performance data. This comprehensive visibility helps you understand the effectiveness of your communication efforts and make informed decisions to improve them.
  • Easy deployment, learning, and usage: Teams PowerPack is designed to be easy to deploy, learn, and use. You can quickly set it up and start leveraging its features without extensive training or complex configurations. This ease of use enables you to maximize the benefits of call analytics without significant time investment.
  • Quick access to data and insights: With its user-friendly interface, Teams PowerPack provides quick access to relevant data and insights. You can efficiently navigate through native reports, leverage powerful search and filtering tools, and extract the information you need to make data-driven decisions promptly.

Yes, Teams PowerPack goes beyond basic Call Detail Record (CDR) reports by offering a single user-friendly interface, native reporting of Teams data, including insights of your auto attendants, cloud queues, and end-users.

Teams PowerPack goes beyond Microsoft’s default data retention period of 30 days by offering historical information on your call performance and quality for auto attendant, call queue, and end-users, extending the retention period to up to 60 days.

Teams PowerPack – Call Analytics provides a versatile pricing structure to meet your needs. Our Standard package, billed annually at $39.99, comes with the Base Service and supports up to 20 agents. Additional users can be added at $0.85 per user annually.For those who prefer monthly billing, the Team PowerPack Standard – Monthly Billing is available at $49.99. Similar to the annual plan, this package includes the Base Service for 20 agents, with additional users incurring a cost of $1.00 per user per month.

If you require more advanced features, consider our Premium package, which is billed annually at $49.99. This plan includes the Base Service, accommodating 10 agents and 1 queue. Premium Users can be added at $2.50 per user annually.

For those who opt for monthly billing, the Team PowerPack Premium – Monthly Billing is priced at $59.99. Like its annual counterpart, it includes the Base Service for 10 agents and 1 queue. Additional Premium Users are billed at $3.00 per user per month.

Our pricing model is designed to be flexible, and we also offer volume discounts based on the number of users or queues. Feel free to contact us for a custom quote tailored to your specific requirements.

Yes, the Teams PowerPack Premium allows you to gain visibility of your auto attendants, cloud queues, and end-users, enabling you to monitor call performance and quality. 

To manage a Call Center on Microsoft Teams, we recommend exploring the BlueSky Contact Center. BlueSky Contact Center offers a range of features to modernize call center operations and streamline company communications. It provides capabilities such as screen pop with third-party application integration, advanced reporting and analytics, custom call routing, and live wallboards. These features are specifically designed to meet the requirements of a Call Center environment and enable efficient management of call center operations.

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