The BlueSky Contact Center for Microsoft Teams
Upgrade your operations and standardize all company communications in a single platform
Empower your employees with next generation Microsoft technology
Built on the Teams stack
and Graph API
Simple deploy & use
Tailor-made
The BlueSky Contact Center for Microsoft Teams key features
Live call wallboard
Monitor in real time the call load and agents’ performance to improve customer service and better decision making
Enhanced call reporting
Maximize agents and call center performance by gaining visibility and tracking call activity through enhanced call reporting for Microsoft Teams
The BlueSky CC Sidekick
Access call history, callbacks, caller ID, and screen pop with application integration to streamline support
Screen pop with application integration
Integrate your CRM and Support Help Desk systems to allow agents to resolve customer inquiries seamlessly
Frequently Asked Questions
The BlueSky Contact Center for Microsoft Teams was built natively, using the Microsoft Teams technology stack. No additional software to install or integrate is needed, which makes it simpler to learn and deploy when compared to other platforms.
The BlueSky Contact Center for Microsoft Teams was built using the native Microsoft Communication APIs (Application Programming Interface), consequently it performs naturally within the Microsoft Teams environment, which makes collaboration between team members more effective and seamless.
The BlueSky Contact Center Sidekick is an optional desktop application included in the BlueSky Contact Center which enables agents to have a clearer view of the incoming call activity via Microsoft Teams Screen pop. You can integrate incoming call data with backend systems such as CRM, Helpdesk, and other lines of business applications to offer the agent greater insight and better customer experience.
The following data will be visible for agents through the BlueSky Contact Center Sidekick:
- Call History
- Callbacks
- Caller ID
- Leads
- Tickets
- Opportunities
The BlueSky Contact Center Sidekick is included in all BlueSky Contact Center plans, at no additional cost.
With the information provided via the BlueSky Contact Center for Microsoft Teams we were able to adjust our team’s approach to incoming work. Since transitioning to the new phone service our production has increased by approximately 30% over the last month!
Mark Myers
With the information provided via the BlueSky Contact Center we were able to adjust our team’s approach to incoming work. Since transitioning to the new phone service our production has increased by approximately 30% over the last month!
Successful projects start here!
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