A Microsoft Teams Contact Center: The BlueSky Contact Center
Upgrade your operations and standardize all company communications in a single platform
Empower your employees with next generation Microsoft technology
Built on the Teams stack
and Graph API
Simple deploy & use
The BlueSky Contact Center for Microsoft Teams key features
With the information provided via the BlueSky Contact Center for Microsoft Teams we were able to adjust our team’s approach to incoming work. Since transitioning to the new phone service our production has increased by approximately 30% over the last month!
With the information provided via the BlueSky Contact Center we were able to adjust our team’s approach to incoming work. Since transitioning to the new phone service our production has increased by approximately 30% over the last month!
Frequently Asked Questions
The BlueSky Contact Center was built natively, using the Microsoft Teams technology stack. No additional software to install or integrate is needed, which makes it simpler to learn and deploy when compared to other platforms.
The BlueSky Contact Center was built using the native Microsoft Communication APIs (Application Programming Interface), consequently it performs naturally within the Microsoft Teams environment, which makes collaboration between team members more effective and seamless.
The BlueSky Contact Center Sidekick is an optional desktop application included in the BlueSky Contact Center which enables agents to have a clearer view of the incoming call activity via Microsoft Teams Screen pop. You can integrate incoming call data with backend systems such as CRM, Helpdesk, and other lines of business applications to offer the agent greater insight and better customer experience.
The following data will be visible for agents through the BlueSky Contact Center Sidekick:
- Call History
- Caller ID
The BlueSky Contact Center Sidekick is included in all BlueSky Contact Center plans, at no additional cost.
The BlueSky Contact Center is a native solution that offers a modern communication management experience through a set of core features, including:
- Cloud auto attendants
- Cloud call queues
- Presence-based call routing
- Music on hold
- Auto attendant bypass
- Transfer to voicemail during a call
- ACD (Automatic Call Distribution)
- Score-based routing
- Discrete presence-based routing
- Call x-ray
- Core reporting
- Live Call Wallboard
- Track abandoned calls
- Not handled calls
- Dropped calls
- Call back & voicemail capabilities
- Desktop notifications
- Skill Opt in/out
- Native Teams compatibility
- PSTN call-recording
- Screen pop with application integration
- Custom configuration/services
These are just some of the most requested features available at the moment. Nevertheless, the BlueSky Contact Center is an always evolving platform, so please expect the release of more advanced features in the near future.
Standardizing all company communications will lead to only one platform to learn and manage, as well as to a reduction in overhead costs, increased workforce efficiency, detailed insights, and enhanced customer experience.
The BlueSky Contact Center main communication channel at the moment is voice, nevertheless, the BlueSky Contact Center is an always evolving platform, so please expect the release of more options like chat, SMS, email, etc. in the near future.
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