Make the Most of your Microsoft Teams Call Reporting

As the preferred communication tool for many organizations, it’s crucial for leaders to have comprehensive visibility into call activity and quality to make informed decisions. This blog post aims to provide supervisors, managers, and leaders with insights into the significance of Microsoft Teams Voice reporting and how it can enhance decision-making processes.

As businesses strive to gain a deeper understanding of their call interactions and extract valuable insights from their call activity, the limitations of basic Microsoft Teams Call Detail Records (CDR) reporting become apparent. While Teams CDR provides essential call data, it often falls short in providing comprehensive analytics and customizable reporting options.

Entry-level Call Detail Records (CDR) reporting

Teams PowerPack – CDR is like a logbook of every call, showing who called and how long it lasted:

• Keep records beyond Microsoft’s 30-day limit (up to 90 days or longer retention options available)
• Search past calls to resolve disputes or review performance.
  Track trends (e.g., missed calls spiking on a specific day).
• Plus, with BlueSky UC’s Direct Routing plans, Teams PowerPack CDR is available at no additional cost.

However, it lacks the depth needed to reveal valuable insights within your call activity. This deficiency can impede uncovering hidden patterns, make data-driven decisions, and optimize business processes. Exploring alternative reporting solutions can greatly boost your ability to gain actionable insights and overcome these constraints.

What are your Microsoft Teams Call Reporting options?

Teams PowerPack – Call Analytics for Microsoft Teams

To gain better visibility into call reporting and quality, Teams PowerPack – Call Analytics offers a tool that might be perfect for you.

This enhanced alternative to Call Detail Records (CDR) empowers users to monitor auto attendants, cloud queues, and end-users, all within a single platform. With a user-friendly interface and powerful search and filtering tools, businesses can make data-driven decisions and optimize their communication strategies effectively. 

Teams PowerPack – Call Analytics also goes beyond Microsoft’s default data retention period of 30 days by offering historical information on your call performance and quality for auto attendant, call queue, and end-users, extending the retention period to up to 60 days.

Features include:

• Powerful search and filtering tools: Quick access to data and insights
• User-friendly interface: Easy to deploy, learn, and use
• Native reporting of your Teams data: Business metrics and technical performance data through a single pane of glass