Microsoft Intune Support Services
Struggling with Intune? Ensure your environment runs smoothly and securely with expert help from dedicated Intune specialists
Common Intune issues we can help you solve
Device enrollment
Struggling with device onboarding? We help you troubleshoot enrollment errors, specific device types, or user assignment issues to ensure smooth and successful device integration
Application deployment
Experiencing issues deploying crucial apps like Adobe Acrobat, Cisco VPN, Webex or Zoom? We diagnose and resolve problems, from packaging issues or deployment failures, ensuring your users get the tools they need
Third-party integrations
Device encryption
If you are facing issues with BitLocker or other encryption policies, our experts can help you troubleshoot and implement correct configurations to keep your data protected and compliant
Defender for endpoint integration
Ensure full protection by optimizing your Microsoft defender for Endpoint integration. We help you resolve misconfigurations that could lead to security gaps
How Team Venti can help
We offer two flexible approaches and can work with you to identify which one suits your business needs best.
Guided troubleshooting with your admin
Comprehensive support contracts
| Severity | SLAs |
|---|---|
Critical/urgent issues | 30 minutes |
High impact issues | 2 hours |
Medium impact issues | 4 hours |
Low priority issues | 24 hours |
Technical support availability: 24/7 | |
The Team Venti Difference: Rapid resolution and reliable SLAs
While Microsoft’s Intune support often presents challenges with lengthy response times, Team Venti specializes in providing rapid, practical solutions through our dedicated experts, ensuring your critical issues are addressed promptly.
We understand the importance of timely support, which is why for all Intune support tickets, we are committed to the following Service Level Agreements.
Beyond troubleshooting: Other Microsoft Intune services
A quick and simple way to deploy an Intune environment with cost, deliverables, and schedule predictability.
Intune QuickStart
A quick and simple way to deploy an Intune environment with cost, deliverables and schedule predictability.
- License validation and group assignment
- Intune enrollment and device/user grouping
- Policy configuration for iOS, Windows, and Android
- App testing and deployment
- Support and knowledge transfer
Intune professional services
Plan, deploy, maintain and/or optimize your Intune environment with the help of certified Microsoft experts.
- Intune assessment
- Intune consulting
- Intune licensing optimization
- Intune migration
- MAM deployment
- Windows Autopilot deployment and configuration
What our clients are saying
"Fast, friendly service, with strong communication. Thank you!"
Jasmine Carlson
The Saint Paul Chamber Orchestra
"Very efficient and quick responses. Figured out my problem quickly and a resolution was applied with little interaction from me."
Scott Romas
YWCA
"Great communication and follow-up with the team. Everyone was very proactive in trying to provide a solution that would work best for our company setup."
Cindy Lee
Seojin Global
Brands that trust us
Ready to get off Microsoft’s support waiting list?
Frequently Asked Questions
While we offer troubleshooting for common issues, we also provide services like our Intune QuickStart Program for new deployments, policy optimization, Conditional Access implementation, and Windows Autopilot deployment to help you fully leverage Intune’s capabilities.
For more information visit our Intune services page and Intune QuickStart page.
Many clients report that Microsoft’s direct support can have longer response times and often provides less hands-on, persistent troubleshooting for complex issues. At Team Venti, we focus on faster responses and dedicated, practical solutions, cutting through the complexity to get your Intune environment back on track efficiently.
We pride ourselves on rapid response times. Our Service Level Agreements (SLAs) commit to a first response for urgent issues within 30 minutes. For less critical issues, we still aim for prompt responses, as detailed in our SLA section.
Team Venti handles troubleshooting and resolving issues with Intune by following best practices, conducting thorough assessments, and using a range of tools and resources to diagnose and resolve issues in a timely and efficient manner.
Intune support provides reactive assistance for troubleshooting issues with Microsoft Intune and Autopilot. It typically involves resolving specific problems you encounter.
Intune professional services, on the other hand, offer a proactive and comprehensive approach.
This includes:
- Deployment and configuration: Our experts help you design, implement, and configure your Intune environment to meet your organization’s specific needs.
- Ongoing management and optimization: The service goes beyond just fixing problems. It includes proactive monitoring, security patching, and performance optimization to ensure your Intune environment is running smoothly and efficiently.
- Advanced guidance and expertise: You gain access to experienced professionals who can provide strategic advice and best practices for leveraging Intune’s full potential.
Successful projects start here!
Contact us today