MS Teams Phone vs Zoom Phone – Full Comparison

Choosing your next VoIP provider should not be a headache, if you are looking for your next VoIP you might question which is better between Zoom Phone vs Teams Phone. Let’s delve into the advantages, disadvantages, and features.

Teams PowerPack by Team Venti

Customer experience tools natively built for Microsoft Teams. Extend your Teams without leaving the Microsoft 365 ecosystem

Microsoft Teams Phone

Microsoft has once again been named a Leader in the 2025 Gartner® Magic Quadrant™ for Unified Communications as a Service (UCaaS). This marks the seventh consecutive year Microsoft has received this recognition, with the report highlighting Microsoft Teams’ strength in both “ability to execute” and “completeness of vision“.

Regarding the VoIP strength, Microsoft Teams Phone is recognized for providing enterprise-grade calling, with features like Operator Connect and a 99.999% uptime guarantee.

Teams Phone System provides complete PBX capabilities for your organization. However, to enable users to make calls outside your organization, you need to connect Phone System to the Public Switched Telephone Network (PSTN). To connect Phone System to the PSTN, you can choose one of the following options:

- - Phone System with Calling Plan. An all-in-the-cloud solution with Microsoft as your PSTN carrier.
  - Phone System with your own PSTN carrier by using Operator Connect. With Operator Connect, if your existing operator is a participant in the Microsoft Operator Connect program, they can manage the service for bringing PSTN calling to Teams.
  - Phone System with your own PSTN carrier by using Direct Routing to connect your on-premises environment to Teams.

Features

- - Auto attendants and call queues
  - Caller ID
  - Device switching
  - Call recording
  - Cloud Voicemail
  - Call park and retrieve
  - Contact center integration
  - SMS
  - Copilot

Advantages of Microsoft Teams Phone	Disadvantages of Microsoft Teams Phone
Microsoft 365 integration End-to-end encryption Flexibility and accessibility Cloud Call Management Lower costs Fully featured phone system High-definition voice quality Business uptime with failover capabilities Native SMS Copilot	Complex to add/manage PSTN Voice without third-party integrations Complex to deploy and maintain

Zoom Phone

Zoom Phone focus in video first, which means that they prioritize video, phone, meetings, and chat in a single environment. It allows users to seamlessly make and receive phone calls, share content, participate in video meetings, and send chat messages from Zoom desktop and mobile apps.

Features

- - Zoom Mobile and Desktop App
  - Call Transfer
  - Call Forwarding
  - Voicemail
  - Call Recording
  - Business Application Integration
  - Salesforce Integration

Advantages of Zoom Phone	Disadvantages of Zoom Phone
Keep your PSTN connectivity with your current provider User-friendly environment Integration with Google Calendar Lack of key business PBX features for admins, sales, support, and managers Keep existing numbers	No IT support center Has suffered multiple data leaks and breaches Security issues surrounding encryption and meeting invites Poor approach to privacy

Want to migrate to Microsoft Teams Voice?

Learn more about BlueSky UC’s Microsoft Teams Direct Routing Services→

What is better, Zoom Phone or Teams Phone?

If your organization has invested in a Microsoft ecosystem by implementing products such as Microsoft Teams, adding voice capabilities will be a game changer. Having all your communications and collaboration processes under a single technology will provide easier management and will enhance your team’s productivity, as well as increase business’ ROI. To learn more about this, read this: Increase your ROI with Microsoft Teams Phone System.

Therefore, data protection would be another factor you should consider. Even though Zoom has been working hard to get its security practices and controls up to standard, Zoom has suffered multiple data leaks and breaches. Consequently, you may not want to trust them sensitive or regulated information.

To get started with Teams Phone System all you need to do is click on the button below. Our client specialists will reach out to you to answer questions you may have about Teams voice, as well as to plan your phone system transition. So, you can count on us for expertise on Microsoft Teams licensing, project planning, Teams Voice readiness, Teams DID porting assistance, training, support, and more.

Looking to upgrade with Teams Phone licensing? The 365 Cloud Store, as a Microsoft CSP, offers expert advice and 3% or more in savings compared to Microsoft’s published pricing.