Microsoft Teams Call Reporting Made Easy: Introducing Teams PowerPack - Call Analytics

We’re excited to announce some big, strategic changes to our brand that are designed to make your Microsoft Teams better and bring you a more easy-to-use and powerful customer experience. Our focus is now totally together under the Teams PowerPack platform, which will be the one place for all our customer experience products. The core of this platform is our enhanced solution for Microsoft Teams call reporting.

You may have known our call analytics product as “Teams PowerPack Premium,” but as part of this exciting change, we’re giving it a clearer, more direct identity: Teams PowerPack – Call Analytics.

What about BlueSky UC? The name you’ve associated with our broader unified communications solutions will now exclusively focus on our Direct Routing services. Meanwhile, we’re uniting everything under the Team Venti name—our home for nearly 20 years—ensuring greater consistency and a clearer path for future innovation.

Now, let’s dive into how Teams PowerPack – Call Analytics can transform the way your organization uses Microsoft Teams.

Teams PowerPack by Team Venti

Customer experience tools natively built for Microsoft Teams. Extend your Teams without leaving the Microsoft 365 ecosystem

Your Key to Microsoft Teams Call Reporting

Teams PowerPack – Call Analytics helps you put your call data to work to support better planning, faster decisions, and more consistent call handling across your entire organization.

Here’s how our Call Analytics solution helps you move from raw data to actionable insights:

Follow call patterns across your organization: Get a full view of Call Volume and Routing broken down by user, queue, and auto attendant. Need to understand usage trends for a specific date or team? Our platform lets you drill down to identify gaps and opportunities.

See what happens during every call: Don’t just track the start and end of a conversation. Teams PowerPack gives you detailed Call Flows with full context, from wait time to disconnect time. See the call type, duration, call status, and even technical metrics that help you uncover bottlenecks in your system or process.

Keep Teams aligned with Scheduled Reports: Say goodbye to manual reporting! Set up recurring reports that go straight to your key stakeholders’ inboxes. Ensure everyone stays updated with the essential call metrics they need, automatically.

Extended call history: Don’t be limited by Microsoft’s standard 30-day retention. Teams PowerPack lets you view up to 90 days of historical data, with longer retention options available to ensure you always have the necessary context for your long-term planning.

Do I really need Teams PowerPack – Call Analytics?

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Transform your Call Data Today

Teams PowerPack – Call Analytics is the tool your organization needs to move from guessing to knowing. It’s time to stop letting valuable data sit idle and start using it to drive your team’s success through Microsoft Teams call reporting.

Ready to level up? You can try Teams PowerPack – Call Analytics completely risk-free. We stand by our product with a 30-day money-back guarantee.

Explore the power of Teams PowerPack – Call Analytics and discover how to use your call data to improve planning, accelerate decisions, and ensure more consistent call handling.