Introducing Scheduled Reports: Your call data delivered automatically

We heard you! One of the most requested features from our users has been the ability to automate report delivery, and we’re excited to deliver just that. With the new Scheduled Reports feature for Microsoft Teams, available in both Teams PowerPack – Call Analytics and Teams PowerPack – CX, Teams PowerPack Administrators can now effortlessly:

• Create automated reporting schedules: Say goodbye to manual report generation! Specify the exact filters, dates, and intervals that align with your team’s needs. Whether you need daily, weekly, or monthly reports, you’re in control.
• Receive reports directly via email: No more navigating dashboards or downloading files. Your crucial call analytics reports will now be delivered straight to your inbox, ensuring you stay informed without any manual effort.

The Benefits of Automated Reporting in Microsoft Teams 

This update is designed to save you time, improve efficiency, and ensure you’re always acting on the most current insights. Here’s how you’ll benefit:

• Save Time & Increase Efficiency: Eliminate the repetitive task of manually generating reports. Set it once and let Teams PowerPack do the rest, freeing up valuable time for more strategic tasks.
• Stay Informed, Effortlessly: Get the data you need, when you need it, directly in your inbox. This ensures you and your team are always up-to-date on key performance indicators without having to actively seek them out.
• Proactive Decision-Making: With consistent and timely access to your call analytics, you can identify trends, spot anomalies, and make data-driven decisions more proactively. Address issues faster and capitalize on opportunities sooner.
• Enhanced Collaboration: Easily share these automated reports with relevant stakeholders. Everyone stays on the same page with consistent, timely insights, fostering better collaboration and alignment across your organization.
• Improved Accountability: Regular reporting provides a clear picture of performance, helping teams and individuals track progress against goals and identify areas for improvement.