Microsoft Teams Calling Solutions

With hybrid work models becoming the norm, the integration of advanced telephony within Microsoft Teams Calling solutions provide a dynamic collaboration hub that transcends traditional boundaries, empowering users to make and receive calls directly within Teams, this feature offers a unified communication experience with the broader Microsoft Teams environment.

This integration not only enhances communication but also underscores Microsoft Teams as a versatile hub for all collaborative needs, elevating the efficiency of modern work environments.

What are Microsoft Teams Calling solutions?

Microsoft Teams Phone System is a comprehensive telephony solution seamlessly woven into the fabric of the Teams collaboration platform.

Microsoft Teams has provided modern hybrid work solutions, which helps to ensure business continuity while building a more digitally enabled workforce. As of 2026, Microsoft Teams has reported nearly 320 million daily users, making it the leading business communication app.

Microsoft Teams has been the best option for companies as it provides an all-in-one solution, empowering teamwork, collaboration, and communication. In addition, VoIP technology allows companies to modernize their legacy Phone System. So, organizations can enjoy benefits such as higher security, productivity, and cost-effectiveness.

Integration with the Microsoft 365 environment also allows you to leverage AI capabilities through Copilot Studio with real-time voice agents.

In other words, Microsoft Teams Phone System is a licensed service that, when paired with Microsoft Calling Plans and Direct Routing, provides full enterprise calling experience for Office 365 users. Phone System gives you PBX capabilities, but without the complicated and expensive equipment.

Teams PowerPack by Team Venti

Customer experience tools natively built for Microsoft Teams. Extend your Teams without leaving the Microsoft 365 ecosystem

Can Microsoft Teams replace a traditional Phone System?

Yes, it can. Through its routing capabilities, organizations enable their users to make and receive PSTN calls without leaving their Microsoft Teams environment. This makes it easier and more seamless for your employees to interact with each other, customers, and partners.

How does it work?

Calls between users in your organization are handled internally within Teams Phone System, and never go to the Public Switched Telephone Network. This applies to calls between users in your organization located in different geographical areas.

For calls outside your organization, Microsoft provides multiple options for connecting Phone System to the Public Switched Telephone Network (PSTN).

Want to migrate to Microsoft Teams Voice?

Learn more about BlueSky UC's Microsoft Teams Direct Routing Services →

How to integrate Microsoft Teams Calling solutions?

Migrating from traditional PBX/Voice services to Microsoft UCaaS is a strategic decision that must come through with the right planning. We recommend you have an ally who can accompany you throughout this transition and let your IT team focus on business innovation.

In addition, we know that choosing the right provider can be a difficult decision with so many options on the market. This is why we made a quick guide with the 6 most important aspects that your next third-party provider must comply with. Make sure your best choice checks as many boxes as possible.

If you are ready to take the next step, please, don’t hesitate to reach out. One of our client specialists will help you find the right BlueSky UC’s voice solution for your company’s needs.

Looking for Teams Voice licensing? Reach out to our sister brand, the 365 Cloud Store. As a Microsoft CSP, they can help you optimize your licenses and save 3% or more compared to Microsoft published prices.

Originally written by Iovalli Acevedo · Marketing Manager