Increase your productivity with less help desk cost

Increase your productivity with less help desk cost

Organizations are continually seeking ways to enhance efficiency while minimizing operational budgets. Microsoft 365 stands out as a comprehensive solution that not only fosters collaboration and communication but also plays a pivotal role in mitigating help desk cost. By empowering your team members and optimizing various tasks, Microsoft 365 becomes an indispensable tool in streamlining everyday operations by reducing the need for assistance in common everyday tasks such as password recollection, updates, and device management. 

Recognizing this, Sean Sweeney, Chief Security Advisor for Microsoft’s Security Solutions Area, highlights in a blog post three key ways in which Microsoft 365 can significantly reduce help desk costs.

3 ways Microsoft 365 can help you reduce help desk cost:

  1. Reduce password reset calls by 75 percent: The best way to reduce password reset calls is to eliminate passwords entirely. Microsoft has built in support for passwordless authentication methods such as biometrics, FIDO-2 security keys, and PINs into all our products and services. Because they are encrypted and stored locally on your users devices, these methods are more secure than passwords and easier for employees—and they can reduce your costs. When Microsoft rolled out passwordless to our employees the hard and soft costs of supporting passwords fell by 87 percent
  2. Streamline Windows 10 upgrade path: To reduce dependencies without compromising security, turn on Microsoft Defender Antivirus and Microsoft Defender Advanced Threat Protection (Microsoft Defender ATP). Microsoft Defender ATP helps you protect, detect, and respond to advanced attacks against all your endpoints. Microsoft Defender Antivirus, a Microsoft Defender ATP capability, uses artificial intelligence and machine learning to find and block malware and other viruses. Both solutions are designed to work together and are integrated with Windows 10, which reduces the likelihood of helpdesk calls during the upgrade process.
  3. Empower uses to manage their devicesMicrosoft Endpoint Manager makes it easier to provision, update, and manage personal and business laptops and mobile devices with support for Windows, MacOS, iOS, and Android Enterprise. Integration with Azure AD enables employees to use Microsoft Intune Portal to enroll both corporate-owned and personal devices without helpdesk intervention. Intune automatically installs appropriate apps, or you can allow employees to choose apps through the portal

Leverage our expertise and Microsoft’s best practices for a seamless Microsoft 365 migration

Microsoft 365 services & support for every stage of your IT lifecycle

Leverage our expertise and Microsoft’s best practices for a seamless Microsoft 365 migration

Microsoft 365 services & support for every stage of your IT lifecycle

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