Highly Available Voice Services in the Mental Health Industry

Ever since the pandemic started the levels of stress and anxiety increased, leaving clear proof of the importance of mental health and its industry. A survey from the Kaiser Family Foundation in 2020 reported that 45 percent of Americans felt that the current crisis was harming their mental health in some sort of way.

Mental health industries have been the national heroes through these hard times. Connecting with people and being able to talk things through in the moment is one of the highly requested actions to take when you’re in a delicate state of mind. That is the reason why Mental health phone lines are so important, they should always be available and ready to answer whenever someone needs them.

North Texas Behavioral Health Authority (NTBHA) is a collaborative system of care for individuals experiencing mental health illness and/or a substance used disorder.

Like many other organizations, NTBHA was in need of a trust-worthy highly available voice service, since it’s highly important for them to maintain their service uptime even through a cloud or internet outage. For a mental health organization, like NTBHA it’s extremely important to have high quality voice services not only for them to be able to reconnect instantly with their patients, but also because of the legal regulations these organizations must follow.

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How BlueSky UC supports highly available voice services through Microsoft Teams

On 2016 NTBHA reached BlueSky UC in order to migrate their phone system. At the beginning of this project 16 phone numbers and 2 conference rooms were ported into Skype for Business Online. After Microsoft announced the retirement of Skype for Business Online services in 2021, we assisted them through the transition to Microsoft Teams, the new collaboration and communication hub for many organizations. After 5 years, NTBHA holds more than 150 main phone lines in Microsoft Teams.

Now through Teams and BlueSky UC’s managed services, North Texas Behavioral Health Authority can stay available to customers, maintain its workforce productivity, and stay up to date on the industry’s legal regulations all mental health organizations must follow.

Enjoy highly available voice services through failover capabilities in the event of a Microsoft Cloud outage, as well as features such as call analytics, call recording, and call detail records (CDR) with BlueSky UC. Do not hesitate to contact one of our experts to receive detailed information about this service.