Real-time Call Analytics for Microsoft Teams
Live calls control is possible for Microsoft Teams
Integrating real-time call capabilities with Microsoft Teams Voice has become a common need. Live tracking, queues management, call analytics, and reporting are essential to enhance your customer experience and team performance.
The best news is that these kind of specialized solutions exist. An intuitive, native solution specifically designed for Microsoft where live call management & monitoring upgrades performance: that is Teams PowerPack – CX.
Teams PowerPack – CX at a glance
Why Choose Teams PowerPack – CX for Call Management?
Teams PowerPack empowers IT and Customer Service managers with contact center-like features for Microsoft Teams without enterprise price tags, complex deployment or third-party infrastructure risks.
On top of that, Teams PowerPack meets the highest security and privacy standards: proudly GDPR compliant and SOC 2 Type 2 certified. Learn more in the FAQs.
Using the Microsoft 365 stack such as Graph API and Azure Bot, Teams PowerPack – CX provides real-time call management and tracking, all available in one easy-to-use live wallboard.
Want to see Teams PowerPack – CX in action?
Teams PowerPack by Team Venti
Customer experience tools natively built for Microsoft Teams. Extend your Teams without leaving the Microsoft 365 ecosystem
Real Results: What Our Customers Say About Teams PowerPack
+30%
Netrio saw a 30% increase in team productivity within the first month.
+17%
Ireland Vagabond Tours increased their call answering rate by 17% – from 80% to 97%.
Is Teams PowerPack – CX right for my team?
Microsoft Teams represents a constant evolution in communications and possibilities are broad. So, the right choice depends on the immediate enhancement you’re looking for, and the cost-benefit balance you want to keep.
Try Teams PowerPack – CX if:
- You use Microsoft Teams Voice for customer calls. Native solutions require low-cost adaptation and deployment. Plus, Teams PowerPack is powered by Team Venti, a fifteen-year Microsoft Certified Partner.
- You need effective still approachable call insights across queues and auto-attendants. Default call reporting from Microsoft can be too basic, and enterprise-level external solutions can add complexity and strain your budget–Teams PowerPack – CX strikes the balance between affordability and quality.
- You want to monitor team performance from day one. As an intuitive app, Teams PowerPack does not require a steep learning curve or a lengthy deployment process. Call handling is analyzed with clear statistics and a real-time perspective from the beginning.
- You need a reliable and personalized support network. Teams PowerPack is known for treating customers as customers, not as tickets. Product specialists and engineers are always available, proudly maintaining a 30-minute SLA when help is needed and focusing on customer satisfaction for account handling.
Still not sure?
Book a free demo with a product specialist to find out if Teams PowerPack – CX fits you!
You can always check out Teams PowerPack – CX for yourself, we’re highly confident you’ll love it, backed by a 30-day Money-Back Guarantee.
Originally written by Iovalli Acevedo · Marketing Manager
Updated by Zamani Estrada Digital Marketing Specialist
February 27, 2023
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