Introducing Teams PowerPack - CX

Teams PowerPack – CX: a simpler, native solution built on Azure Bot Services, that extends Microsoft Teams Voice without leaving your Microsoft 365 ecosystem to turn every conversation into a competitive advantage by connecting live caller data, caller insights, and intelligent routing in one place.

For global organizations that have adopted Microsoft Teams for their cloud communications, integrating superior Microsoft customer experience capabilities has become a common need; if you are looking to modernize your organization’s communication management, we have some great news for you: we are thrilled to announce the launch of Teams PowerPack – CX: a simpler, native solution specifically designed to turn every conversation into a competitive advantage by connecting live caller data, caller insights, and intelligent routing in one place.

Why Teams PowerPack – CX for Microsoft Teams?

For small and midsize organizations is a game-changer. Teams PowerPack – CX is built with native Microsoft Teams technology, like Azure Bot Services and Microsoft-grade security, so it’s just as secure as the rest of your Teams tools.

It includes features like screen pop with third-party application integration, reporting and analytics, custom call routing, and real-time wallboards.

At glance, its attributes:

Real-time wallboard
Call X-Ray Report
Scheduled Reports
Pop-ups with caller details
Intelligent Routing

Benefits of Teams PowerPack – CX

Ensure agile customer service: Your team gets instant access to call details, caller context, and real-time metrics to respond faster.
Turn call activity into actionable insights: See call trends, discover bottlenecks, and fix service gaps before they affect customers.
Maximize your Microsoft investment: Built on Azure Bot Services, Teams PowerPack extends Microsoft Teams Voice without leaving your Microsoft 365 ecosystem.

Teams PowerPack by Team Venti

Customer experience tools natively built for Microsoft Teams. Extend your Teams without leaving the Microsoft 365 ecosystem

Teams PowerPack - CX Features

Microsoft Teams have revolutionized business communications, and Teams PowerPack takes it a step further by offering a purpose–built Microsoft customer experience solution that seamlessly integrates with your existing Teams environment. Don’t miss out on the opportunity to experience it in action. Contact us today or watch our demo now and let us show you how we can help you take your communication management to the next level!

For large enterprises looking for Microsoft Teams Customer Experience licensing, the 365 Cloud Store, as a Microsoft CSP, can offer you expert guidance and savings of 3% or more on your purchase.