Managed IT Services for your Microsoft Environment
Modern IT support for
Cloud-Driven Organizations.
Why Modern Managed IT Services
Cut Reactive IT Tickets by up to 40%1
Stop as much as 95–99% of Endpoint Threats 2
Recover 3% of Microsoft License Spend 3
Scale Microsoft Workloads Frictionlessly
Reclaim Hours of Lost Productivity
Align Technology with Revenue Goals
SLA-Backed Support, 8–5 to 24/7, Response Times in Minutes
1. Statista Canada (2025); govirtual-it.com/blog/reducing-it-ticket-volume-through-proactive-monitoring
Stop Paying High Prices for Problems Modern Technology Already Solved.
Team Venti’s Modern Managed IT Services deliver enterprise-grade governance, proactive security, and continuous optimization.
Choose a Plan That Works for You
| Essentials Get started | Core Get started | Enterprise Get started | ||
|---|---|---|---|---|
| Frictionless Setup | ||||
| Onboarding & Licensing* | ||||
| Secure Score Review for Microsoft 365 & Azure (Annual) | Expert-led audit of your Microsoft security posture with a fixed roadmap. | |||
| Microsoft User Onboarding | Sets up admin access, monitoring & device enrollment for new users & devices. | |||
| Microsoft User Offboarding | Securely revokes user access and credentials across all systems upon departure. | |||
| Microsoft Licensing Management/Optimization | Right-size licenses for cost, compliance & security. | |||
| Support* | ||||
| Basic Support/Help Desk (8-5 CT) | Assistance during regular business hours with response times tailored for critical and urgent issues. | |||
| Advanced Support/Help Desk (24/7) | Round-the-clock coverage, ensuring your critical, urgent, and non-urgent issues are addressed promptly at any time of day. | — | — | |
| Support SLA | Defined response times, escalation paths & accountability standards. | |||
| Quarterly Business Review | Ticket trends and recurring issues surfaced for proactive fixes. | |||
| Access requests to resources | Support for access requests & Microsoft resources like tutorials, step-by-step guides & helpful links. | |||
| Email Security* | ||||
| Email Security (DMARC, DKIM, SPF) | Authentication protocols that block spoofing and phishing. | |||
| Basic Spam Filter | Heuristic & keyword-based filtering to divert spam & reduce inbox clutter. | — | — | |
| Advanced Spam Filter | Machine learning + real-time threat intelligence to block targeted, evolving spam campaigns. | — | ||
| Basic Phishing | Real-time email and URL scanning to catch and block phishing attempts before they reach users. | — | — | |
| Advanced Phishing | AI-driven detection and behavioral analysis to stop sophisticated phishing and zero-day attacks. | — | ||
| Identity & Endpoint Security* | ||||
| Antivirus (Windows Defender Management) | Built-in malware and ransomware prevention and response. | |||
| Entra ID Security Defaults | Free baseline protection with mandatory MFA and blocked legacy logins. | |||
| Multifactor Authentication (MFA) Implementation | Multi-step identity verification to secure system access. | |||
| Basic Endpoint Security/Threat Detection | Real-time behavioral monitoring to catch unknown threats. | |||
| Advanced Endpoint Security/Threat Detection | XDR with automated investigation, threat hunting, and remediation across devices. | — | ||
| Device Management | Ensures only compliant devices can access company data & apps. | — | ||
| Governance & Advisory* | ||||
| Dedicated Account Manager | A single strategic point of contact for support and growth planning. | — | — | |
| Preferred Pricing on Advisory Hours | Discounted, priority access to expert consulting time. | — | — | |
Frictionless set up — $75
Onboarding & Licensing
Secure Score Review for Microsoft 365 & Azure (Annual)
Microsoft User Onboarding
Microsoft User Offboarding
Microsoft Licensing Management/Optimization
Support
Basic Support/Help Desk (8-5 CT)
Advanced Support/Help Desk (24/7)—
Support SLA
Quarterly Business Review
Access requests to resources
Email Security
Email Security (DMARC, DKIM, SPF)
Basic Spam Filter
Advanced Spam Filter—
Basic Phishing
Advanced Phishing—
Identity & Endpoint Security
Antivirus (Windows Defender Management)
Entra ID Security Defaults
Multifactor Authentication (MFA) Implementation
Basic Endpoint Security/Threat Detection
Advanced Endpoint Security/Threat Detection—
Device Management—
Governance & Advisory
Dedicated Account Manager—
Preferred Pricing on Advisory Hours—
Frictionless set up — $125
Onboarding & Licensing
Secure Score Review for Microsoft 365 & Azure (Annual)
Microsoft User Onboarding
Microsoft User Offboarding
Microsoft Licensing Management/Optimization
Support
Basic Support/Help Desk (8-5 CT)
Advanced Support/Help Desk (24/7)—
Support SLA
Quarterly Business Review
Access requests to resources
Email Security
Email Security (DMARC, DKIM, SPF)
Basic Spam Filter—
Advanced Spam Filter
Basic Phishing—
Advanced Phishing
Identity & Endpoint Security
Antivirus (Windows Defender Management)
Entra ID Security Defaults
Multifactor Authentication (MFA) Implementation
Basic Endpoint Security/Threat Detection
Advanced Endpoint Security/Threat Detection
Device Management
Governance & Advisory
Dedicated Account Manager—
Preferred Pricing on Advisory Hours—
Frictionless set up — $150
Onboarding & Licensing
Secure Score Review for Microsoft 365 & Azure (Annual)
Microsoft User Onboarding
Microsoft User Offboarding
Microsoft Licensing Management/Optimization
Support
Basic Support/Help Desk (8-5 CT)
Advanced Support/Help Desk (24/7)
Support SLA
Quarterly Business Review
Access requests to resources
Email Security
Email Security (DMARC, DKIM, SPF)
Basic Spam Filter—
Advanced Spam Filter
Basic Phishing—
Advanced Phishing
Identity & Endpoint Security
Antivirus (Windows Defender Management)
Entra ID Security Defaults
Multifactor Authentication (MFA) Implementation
Basic Endpoint Security/Threat Detection
Advanced Endpoint Security/Threat Detection
Device Management
Governance & Advisory
Dedicated Account Manager
Preferred Pricing on Advisory Hours
* Must meet Microsoft license prerequisites. Contact us for guidance on which licenses are required for each plan.
SLA & Response Commitments
| Severity | Definition | Essentials | Core | Enterprise |
|---|---|---|---|---|
| P1 — Critical | Service down / data loss | 30 min | 20 min | 15 min |
| P2 — High | Degraded / major impact | 1 hr | 45 min | 30 min |
| P3 — Medium | Partial impact / workaround | 4 hrs | 2 hrs | 60 min |
| P4 — Low | General inquiry / request | 24 hrs | 24 hrs | 24 hrs |
P1 — Critical Service down / data loss
Essentials30 min
Core20 min
Enterprise15 min
P2 — High Degraded / major impact
Essentials1 hr
Core45 min
Enterprise30 min
P3 — Medium Partial impact / workaround
Essentials4 hrs
Core2 hrs
Enterprise60 min
P4 — Low General inquiry / request
Essentials24 hrs
Core24 hrs
Enterprise24 hrs
*For Critical and High issues, you must call support at (833) 448-3684 and send an email to support@teamventi.com.
**Clients with Managed Services have access to Team Venti’s Support Portal, the support phone line, e-mail address, and chat.
Why Businesses Trust Team Venti
15+
years of Microsoft-focused IT experience
5×
Partner Microsoft Partner of the Year
5K+
businesses supported
SOC 2
Type II certified & GDPR compliant
15 minutes
average critical support response time
“Team Venti built a relationship with us and through several projects I got
to understand the value and saw the quality of their work”
“Working with Team Venti has been an absolute pleasure and has made navigating the sometimes complex world of Microsoft products that much easier”
FAQs
What’s the difference between managed IT services and traditional IT support?
Traditional IT support is reactive, you call when something breaks. Managed IT services are proactive: continuous monitoring, security management, and optimization designed to prevent issues before they impact your business.
How are Team Venti’s Modern Managed IT Services different from legacy MSP?
Legacy MSPs price and operate as if you’re still running on-prem servers. Team Venti’s solutions are built natively around Microsoft 365 and Azure, so you’re not paying for infrastructure or processes your environment no longer needs.
What’s included in the one-time implementation fee?
The implementation fee covers establishing admin access and any required initial configuration (depending on the selected plan), so your environment is fully set up and supported from day one.
Can I switch plans later as my business grows?
Yes. Plans are built to scale with your team, your Azure workloads, and new markets, so you can move up as your needs change without switching providers.
Do you help reduce our existing Microsoft licensing costs?
Yes. License management and optimization is included on every plan, and most clients recover 15–30% of Microsoft license spend in Year 1 through rightsizing alone.
Secure Your Microsoft Environment
Request a Managed IT consultation today